Systems Analyst - Commercial Payments

$53,456 - $71,968/Yr

Commerce Bank - Kansas City, MO

Full-time - Entry Level

Kansas City, MO

Personal and Laundry Services

About the position

The Technical Account Manager at Commerce Bank plays a crucial role in bridging the gap between business and technology. This position focuses on the application setup and support of Commercial Payments products and services, ensuring that clients receive the necessary technical assistance and training. The role involves collaborating with internal teams and third-party vendors to implement IT solutions that align with business initiatives, while also providing ongoing support and communication to clients throughout the implementation process.

Responsibilities

• Provide level II technical support with limited research and recommendations on issue resolution.
• Identify and document business and testing requirements for defined projects; translate requirements into specifications for technical project members.
• Communicate customer issues and questions, project updates, system problems, etc., to technical and non-technical individuals.
• Provide support to clients in resolving basic to moderate technical issues.
• Collaborate and coordinate problem-solving efforts between clients and IT or third-party vendors, software support, investigation and analysis of problems related to the analyst area of responsibility.
• Notify and prepare end-users for system outages, releases, and enhancements.
• Act as a liaison and escalation point between clients and service providers.
• Administer system change control and maintain system access in test and production environments by adhering to policies/procedures and documenting all changes.
• Perform other duties as assigned.

Requirements

• Intermediate knowledge of technical concepts, terminology and file formats/structures.
• Ability to occasionally travel overnight as needed, typically, less than 25% of the time annually.
• Ability to write reports, business correspondence, and procedures.
• Ability to effectively present information and respond to questions from managers and staff members.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standards exist.
• Demonstrated decision making, analytical and problem-solving skills, as well as technical aptitude.
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities.
• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills.
• Ability to remain adaptable and resilient to all situations with an optimistic outlook.

Nice-to-haves

• Previous experience working with Customer Relationship Management tools such as Salesforce and Zendesk.
• Experience with application and lifecycle management tools like Jira or TFS.
• Basic accounting knowledge.

Benefits

• Employer sponsored health, dental, and vision insurance.
• 401(k) plan.
• Life insurance.
• Paid vacation.
• Paid personal time.
• Career development opportunities.
• Education assistance.
• Voluntary supplemental benefits.