Cleveland Clinic - Cleveland, OH

posted 4 months ago

Full-time - Entry Level
Cleveland, OH
1,001-5,000 employees
Ambulatory Health Care Services

About the position

Join a dynamic team within Information Technology at the Cleveland Clinic as a Systems Analyst. This is a remote role that focuses on the maintenance and development of the Epic Resolute module across all Cleveland Clinic locations. The position requires applying analytical and critical-thinking skills, adapting quickly to changing priorities and assignments, and maintaining professionalism under pressure. Clear and effective communication with stakeholders is essential, as is the ability to document work clearly and professionally. The role also involves providing timely updates on assigned work, properly escalating issues and blockers, collaborating with other teams, and working towards organizational objectives. The team operates within the Scrum and Kanban frameworks of Agile methodology. An ideal candidate will have build experience with Epic Resolute Hospital Billing (HB) or Professional Billing (PB). While Epic Resolute certification is preferred, it may be obtained after hire. Candidates with operational experience within Resolute or build experience from other Epic modules will also be considered. The candidate must have the ability to work with minimal supervision. The level of analyst applied will depend on the candidate's experience. This is an excellent opportunity for a professional who thrives in a fast-paced, collaborative environment and is eager to contribute to the success of the Cleveland Clinic's IT initiatives. The role includes completing routine support and designated project assignments, providing input to develop solutions, and assisting with project documentation, operational and business objectives, best technology capabilities, task level resource requirements, task plans, and general communications.

Responsibilities

  • Completes departmental projects and ongoing application support.
  • Assists with scope and task plan development.
  • Provides input to resource requirement development.
  • Supports development of information system requirements.
  • Develops process flow charts and reports on project status.
  • Other duties as assigned.

Requirements

  • Associate's degree in Information Technology, Computer Science or related field.
  • High School diploma/GED and five years of experience may substitute the degree requirement.
  • Bachelor's degree and one year of experience may substitute the experience requirement.
  • Three years of experience in Information Technology with experience in applications development and support, end-user training, or equivalent experience in an operational or financial role utilizing the systems or data generated by the systems supported by this position.
  • ITIL Foundations certification is required within 6 months of position start date.

Nice-to-haves

  • Epic Resolute certification (may be obtained after hire).
  • Operational experience within Resolute or build experience from other Epic modules.
  • Certifications such as Microsoft, CompTIA, or equivalent preferred.

Benefits

  • Dental insurance
  • Vision insurance
  • Healthcare insurance
  • Retirement benefits
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