Unclassified - Denver, CO
posted 4 months ago
At Summit, we're on the lookout for talent that doesn't just think "outside the box," but brings their own unique perspective to the table. With our relentless pursuit of excellence and curiosity, we lead innovation in our industry. We humanize technology by actively listening to our clients, crafting tailored proposals, and delivering on the promise of technology with precision and purpose. Join our dynamic team as a Systems Analyst in Hosting and Server Support (HSS)! If you love solving technical puzzles, working with cutting-edge virtualization tools, and delivering top-notch customer service, this role is perfect for you. Your mission: keep our hosting and server infrastructure running smoothly while continuously learning and growing in the ever-evolving tech landscape. In this role, you will respond to customer tickets within 20 minutes, diagnosing and resolving issues, and escalating complex cases as needed. You will utilize virtualization tools (e.g., VMware, Hyper-V) to ensure optimal performance and stability of virtual environments. Maintaining open communication is key; you will notify team members when unavailable and collaborate to share insights and best practices. Engaging in continuous learning through platforms like Udemy and staying updated on industry trends and technologies will be part of your routine. A strong technical foundation in server administration, networking, and virtualization is essential, including familiarity with Active Directory services, DNS Tools, and related protocols. You will provide professional and friendly customer service on scheduled calls, maintaining a positive demeanor while working effectively in a team environment and contributing to a supportive team culture. Your deliverables will include achieving prompt and accurate resolution of customer tickets, ensuring minimal disruption to customers, and ensuring high availability and reliability of virtual environments. You will optimize performance and address technical challenges promptly while maintaining effective communication within the team. Demonstrating growth and improved performance through continuous learning, you will apply new knowledge and skills to enhance job performance. Utilizing your technical expertise to solve complex issues and support system stability will be crucial, as will delivering high customer satisfaction with effective and professional support, fostering positive customer relationships through excellent service delivery. Contributing to team success by supporting colleagues, sharing knowledge, and helping maintain a positive team environment will also be part of your role.