Systems Analyst I - Clinical Ops

$105,601 - $141,190/Yr

Montage Health

Full-time - Entry Level

Nursing and Residential Care Facilities

About the position

The Systems Analyst I - Clinical Ops position at Montage Health serves as a critical liaison between staff, technology teams, and support teams. This role requires the application of expert knowledge and tools to optimize various applications within the healthcare setting. The analyst will develop strategies for change management and system performance improvement, ensuring that the applications meet the needs of users and the organization. Collaboration with users and vendors is essential for resolving system problems, and the analyst will participate in planning, building, evaluating, testing, implementing, and documenting new processes, modules, screens, and interfaces for business systems. In this role, the Systems Analyst will guide application users in identifying functional requirements and implementing effective information support systems. They will also assist system users in evaluating their processes to define, simplify, and automate activities, recommending automated solutions where applicable. The position involves leading small projects and utilizing incident management tools and procedures to accurately track and escalate issues. A wide degree of creativity and latitude is expected, as the analyst will need to adapt to various challenges and requirements in the clinical operations environment. The analyst will be responsible for maintaining a focus on customer service and responsiveness, generating reports, and providing excellent communication, both written and verbal. Attention to detail, organization, and the ability to lead small projects are crucial for success in this position. Additionally, participation in an on-call coverage rotation may be required as assigned.

Responsibilities

• Utilize technical background and subject matter expertise to build, enhance, and support assigned applications.
• Serve as a resource in promoting the understanding, integration, and application of information technology in healthcare settings and workflows.
• Develop and maintain an understanding of clinical, technical, and operational workflows to properly optimize assigned applications.
• Provide support to end users while overseeing software implementations, updates, new version releases, and documentation of project issues along with resolutions.
• Develop strategies for change management, system performance improvement, testing, validation, and maintenance of assigned applications.
• Complete testing and workflow validation of assigned applications and modifications before implementation into all environments.
• Guide system users in evaluating their processes to define, simplify, and automate the activities comprising each process.
• Collaborate with end users and vendors to troubleshoot and resolve technical problems.
• Maintain focus on customer service and responsiveness.
• Generate reports and provide excellent communication both written and verbal.
• Effectively utilize incident management tools and procedures to accurately track and escalate issues.
• Follow HIT standard operating procedures, policies, and use organizational standard templates.
• Be detail oriented, organized, and effectively lead small projects.
• Participate in on-call coverage rotation as assigned.

Requirements

• Previous work as a systems analyst.
• Enterprise application support and experience troubleshooting software.
• Knowledge of clinical and/or business workflows.
• Experience with application configuration tools to support clinical or business systems.
• Strong organizational and time management skills with the ability to effectively prioritize and execute multiple tasks in a high-pressure environment.
• Detail oriented with a desire and ability to learn quickly.
• Ability to work productively in teams and independently.
• Self-motivated and flexible to accommodate changes in clinical and business strategies.
• Excellent verbal and written communication skills.
• Customer-service oriented with strong interpersonal skills and the ability to communicate effectively with all levels of staff.
• Working knowledge of Microsoft Office products (Word, Excel, Visio).
• Experience with IT issue tracking software or "ticketing" systems (e.g., Service Now).