Systems Analyst II, Student Success

$57,300 - $91,700/Yr

Florida Gulf Coast University - Fort Myers, FL

Full-time - Mid Level

Fort Myers, FL

Educational Services

About the position

The Systems Analyst II, Student Success plays a crucial role in leading the development, implementation, and execution of Student Success & Enrollment Management (SSEM) CRM systems and other technology services. This position ensures the efficient operation of SSEM's systems and supports strategic initiatives aimed at improving student retention and graduation rates. The analyst collaborates closely with the Information Technology Services department and may supervise staff, making it a key position within the university's operational framework.

Responsibilities

• Manage and support SSEM's technology systems, tools, and applications to ensure usability, security, maintenance, and integrity.
• Develop, manage, and maintain systems to ensure data accuracy and system efficiency.
• Create and execute long-term plans related to retention and graduation strategic communications.
• Assist the Senior Director of Retention and Graduation Services with reports and dashboards for strategic student interventions.
• Collaborate with Institutional Research to develop dashboards and reports for Retention and Graduation Services.
• Assist with the implementation of the CRM system for enrolled students, ensuring project goals are met and integration with the student information system.
• Develop and document CRM and SSEM systems procedures and best practices.
• Investigate technology solutions to maximize efficiency in Retention and Graduation Services operations.
• Design, implement, and deliver CRM and systems training to staff and consult with end-users.
• Troubleshoot and triage technical issues, resolving or referring them to the IT team as needed.
• Serve as the main point of contact for SSEM stakeholders regarding system-related needs.
• Design, build, update, and maintain targeted student interventions to impact performance metrics and strategic plan indicators.
• Create resources and efficiencies for SSEM systems, including user training and process documentation.
• Communicate changes in system functionality to leadership and staff promptly.

Requirements

• Eight years of directly related full-time experience, or a Bachelor's degree in an appropriate area and four years of related experience.
• Experience using CRM technology or other higher education systems.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook).

Nice-to-haves

• Master's degree from an accredited institution in an appropriate area of specialization.
• Two years of related professional experience managing projects and improving operations efficiency.
• Experience resolving technical issues in collaboration with functional users and IT departments.
• Experience working in a higher education environment.
• Experience with process analysis, development, planning, and implementation.

Benefits

• Competitive salary range of $57,300 to $91,700 per year.
• Full-time employment with potential for professional development.