Systems Analyst II

$72,800 - $93,600/Yr

Oswego Health - Oswego, NY

Full-time - Mid Level

Oswego, NY

1,001-5,000 employees

Nursing and Residential Care Facilities

About the position

The Systems Analyst II plays a crucial role in the Information Services and Technology (IS&T) department at Oswego Health, participating in complex projects that encompass all aspects of application and project life cycles. Under the general supervision of the Clinical Analyst III Manager, this position is responsible for managing medium-sized projects that involve one to two departments, ensuring the successful implementation, coordination, and ongoing administration of the organization's information systems. The Systems Analyst II is expected to manage the day-to-day operational aspects of designated projects, create and maintain project plans that communicate tasks, milestone dates, status, and resource allocation, and exercise independent judgment when making decisions related to specific projects. In addition to project management, the Systems Analyst II will manage the integration of clinical and/or financial systems as part of the analytical support team. This role requires providing ongoing updates to the Clinical Analyst III Manager regarding project tasks, milestones, and status, as well as escalating potential issues related to project scope, tasks, milestones, and resources in a timely manner. The position also involves ensuring that project documents are complete, current, and stored appropriately, facilitating effective project team meetings, and developing positive working relationships to promote teamwork in problem resolution. The Systems Analyst II will provide training, support, and documentation for users, coordinate and support system-related activities between the hospital and external organizations, and effectively communicate relevant project information to supervisors and peers. This role also includes assisting in the documentation, evaluation, and redesign of workflow throughout the organization, building expert knowledge in the industry, and sharing lessons learned and best practices with the project team. Additionally, the Systems Analyst II is responsible for troubleshooting application issues and process problems impacting end-users, working with the end-user community to identify opportunities for improving application usability and performance, and serving as a liaison between organizational leadership, departmental staff, and Information Services to enhance the usability and effectiveness of information technology solutions.

Responsibilities

• Manage the day-to-day operational aspects of designated projects.
• Create and maintain project plans that communicate tasks, milestone dates, status, and resource allocation.
• Exercise independent judgment when making decisions related to specific projects.
• Manage the integration of clinical and/or financial systems as part of the analytical support team.
• Provide ongoing updates to the Clinical Analyst III Manager related to project tasks, milestones, and status.
• Escalate potential issues related to project scope, tasks, milestones, and resources to the Clinical Analyst III Manager in a timely fashion.
• Ensure project documents are complete, current, and stored appropriately.
• Facilitate project team meetings effectively.
• Develop and maintain positive working relationships and promote teamwork in problem resolution.
• Provide training, support, and documentation for users.
• Coordinate and support system-related activities between the hospital and external organizations.
• Effectively communicate relevant project/practice information to supervisors and peers.
• Assist in the documentation, evaluation, and redesign of workflow throughout the organization.
• Build expert knowledge in the industry and convey knowledge to others.
• Work with the project team to share lessons learned and best practices.
• Troubleshoot application issues and process problems impacting end-users of technology solutions.
• Work with the end-user community to understand opportunities to improve application usability and performance.
• Assist with the communication of application enhancements to impacted staff.
• Serve as a liaison between organizational leadership, departmental staff, and Information Services to improve the usability and effectiveness of information technology solutions.
• Serve as subject matter expert in at least one or more areas of focus.
• Perform backup duties to other systems analysts as assigned.
• Participate in the On Call Rotation.
• Adhere to the Change Control methods.
• Adhere to the Customer Service Standards.
• Perform other duties as assigned.

Requirements

• Associates Degree in Information systems, Business, Clinical Discipline, related discipline or Diploma from an Accredited School of Nursing Required; Bachelor's Degree preferred.
• At least three to five years experience in related discipline.
• Experience with information system implementation and support, preferably in the healthcare industry.
• Experience with health information applications preferred.
• Valid driver's license and reliable vehicle required.
• Extensive knowledge of applications that support the healthcare environment, change control, process flow, database technology, office automation, and system processing flow.
• Skilled in operating standard office equipment and software including Microsoft Office Suite.
• Ability to express complex technical concepts effectively, both verbally and in writing.
• Ability to maintain assigned programs and systems; ability to troubleshoot assigned programs.
• Ability to meet project deadlines; ability to train and supervise project resources.
• Ability to communicate effectively orally and in writing as well as follow or give verbal and written instructions.
• Ability to establish and maintain effective working relationships with subordinates, peers, and supervisors.
• Ability to exercise sound judgment in evaluating situations and in making decisions.

Nice-to-haves

• Experience with health information applications preferred.

Benefits

• Tuition reimbursement.