Systems Analyst

$89,507 - $104,641/Yr

University of California - Los Angeles, CA

Full-time

Los Angeles, CA

Educational Services

About the position

As a member of the IT Services Platform Services team, the Systems Analyst plays a crucial role in providing diverse technical services that support mission-critical operating systems, including z/OS mainframe and other platforms such as Windows and Linux. This position is essential for ensuring that the business operations of UCLA run smoothly and efficiently. The Systems Analyst will be responsible for provisioning access to critical system and application resources, which includes the creation, modification, and deletion of system and user accounts. Additionally, the role involves administering file and database access rule changes to maintain security and compliance across the university's IT infrastructure. The Systems Analyst will also support the campus Distributed Administrative Computing Security System (DACSS), which includes managing mainframe application release processes and job scheduling functions. This entails granting and removing functions that control user access to enterprise applications, ensuring that only authorized personnel have access to sensitive information. Collaboration is key in this role, as the Systems Analyst will work closely with IT Services application developers, the data center operations team, and Department Security Administrators (DSAs). Participation in the campus DACSS Workgroup is also expected, contributing to the overall security and efficiency of the university's IT systems. In addition to these responsibilities, the Systems Analyst may be tasked with documenting standard procedures, supporting application testing efforts, performing software product patching and upgrades, and providing general customer support. The role may require after-hours work as needed or assigned, reflecting the commitment to maintaining UCLA's IT infrastructure in a secure and effective manner. By ensuring that the IT services are operable and efficient, the Systems Analyst will positively impact UCLA's operations and culture, advancing the university's mission to deliver exceptional information technology services to faculty, staff, and students.

Responsibilities

• Provision access to critical system and application resources.
• Create, modify, and delete system and user accounts.
• Administer file and database access rule changes.
• Support the campus Distributed Administrative Computing Security System (DACSS).
• Manage mainframe application release management and job scheduling functions.
• Grant and remove functions that control user access to enterprise applications.
• Collaborate with IT Services application developers and data center operations team.
• Participate in the campus DACSS Workgroup.
• Document standard procedures and support application testing efforts.
• Perform software product patching and upgrades.
• Provide general customer support.

Requirements

• One year experience in production support, platform services, information technology, or a related field.
• Experience providing production support for z/OS mainframe and/or other operating platforms such as Windows and/or Linux.
• Basic knowledge of z/OS security administration using CAACF2, CA-Scheduler, JAMS, and GoAnywhere Managed File Transfer.
• Experience in a project-based environment using project management practices.
• Three or more years experience in production support, platform services, information technology (preferred).
• Experience in complex higher education environments (preferred).
• Ability to provide technical support after-hours as assigned or requested.
• Ability to utilize common office productivity software such as MS Office and internet browsers.
• Ability to develop and maintain collaborative professional relationships.
• Strong written and verbal communication skills.
• Strong organizational skills and ability to prioritize project needs.
• Strong problem-solving skills and decision-making integrity.
• Ability to support an inclusive environment that values equity, diversity, inclusion, and belonging.
• Creative thinking and agility in a fast-paced environment.

Nice-to-haves

• Three or more years experience in production support, platform services, information technology.
• Experience in complex higher education environments.

Benefits

• Comprehensive benefits starting on day one.
• Salary offers consider budget, prior experience, skills, knowledge, and other business considerations.