Systems Analyst

$89,981 - $99,986/Yr

Insight Global - Suffolk, VA

Full-time - Mid Level

Suffolk, VA

Administrative and Support Services

About the position

The Systems Analyst role at Insight Global involves supporting a financial services client by managing and troubleshooting core business applications. The position requires collaboration with both internal and external stakeholders to ensure the effective use and integration of business applications, while also participating in process improvements and maintaining system documentation.

Responsibilities

• Deploy, maintain, upgrade and troubleshoot core business applications
• Meet and coordinate with designated internal stakeholders to understand business goals and needs
• Gain a deep understanding of business applications and how the business units use them
• Understand how business applications integrate and depend on one another
• Meet and coordinate with external stakeholders to establish strong vendor relationships
• Develop and implement maintenance and troubleshooting procedures
• Participate in process improvement, user access management, change management, problem management and disaster recovery activities as they relate to assigned applications
• Monitor system health and gather system statistics
• Maintain system documentation to include application information, diagrams, etc.
• Define and coordinate the execution of testing procedures and develop test cases to serve the overall quality assurance process
• Act as the first line of support for users of business applications
• Follow all relevant policies and procedures including Change Management and Project Management
• Ensure the daily operability of systems by monitoring and responding to incidents
• Maintain system documentation
• Adhere to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).

Requirements

• Bachelor's Degree in Information Technology, Computer Science, Business, or related field
• 5 years of professional experience
• Strong familiarity with the financial services industry and technology concepts

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health Savings Account (HSA) options
• Flexible Spending Account (FSA) options
• Dependent Care Flexible Spending Account (DCFSA) options
• 401k retirement account access with employer matching
• Paid sick leave
• Other paid time off as provided by applicable law