Systems Analyst

Winning Edge Solutions - O'Fallon, MO

Full-time

O'Fallon, MO

Professional, Scientific, and Technical Services

About the position

The Systems Analyst role involves providing support for Core Clearing and Authorization issues, focusing on triaging escalations and resolving complex customer inquiries. The position requires technical expertise in configuring production environments and integrating new products into the global implementation framework, while also serving as a subject matter expert and providing guidance to junior colleagues.

Responsibilities

• Responsible for customized production configurations for existing and new customers
• Accountable for integrating new products into the global implementation framework
• Provides internal partners with technical expertise on implementation plans and release requirements
• Configures production environments to integrate technical knowledge and functional relationships of all systems, products and services
• Addresses and resolves complex or unusual customer inquiries and issues escalated by more junior resources
• Serves as a subject matter expert on implementation and configuration project activities and provides technical guidance to assist with troubleshooting efforts
• Interprets and translates customer requests into parameter values across Client internal systems to ensure compliance with Client processing standards, specifications and rules
• Contributes to process improvement efforts and initiatives to enhance the customer experience
• Leverages technical expertise to explain technical concepts to senior team members
• Provides training or explanations to extended team, internal Client teams and potentially customers on Client processing, products and services
• Leads medium-sized projects/initiatives as an individual contributor with knowledge of Client products/services and implementation standards
• May act as vertical lead to provide mentorship and guidance for the more junior colleagues within a particular focus area

Requirements

• Extensive experience configuring production environments
• Successful track record contributing subject matter expertise to influence configuration project activities
• Established ability to resolve complex or unusual customer configuration inquiries
• Experience communicating technical concepts to senior team members
• Database Query/SQL Experience
• Splunk/Network Log Investigation Experience
• Command Line Interface Programming Experience

Nice-to-haves

• Coding experience would be a bonus
• Basic understanding of the payment lifecycle