Systems Architect, ServiceNow

$107,650 - $137,150/Yr

Kohler - Kohler, WI

Full-time - Mid Level

Hybrid - Kohler, WI

10,001+ employees

Electrical Equipment, Appliance, and Component Manufacturing

About the position

The Systems Architect for ServiceNow will lead a team in the planning, design, implementation, and maintenance of ServiceNow programs, specifically focusing on HR Service Delivery (HRSD) solutions. This role aims to enhance business effectiveness, solve problems, and create opportunities that align with organizational goals. The architect will work closely with HR and IT stakeholders, ensuring that the ServiceNow environment meets established standards and guidelines while providing technical direction to team members.

Responsibilities

• Lead the design, development, and implementation of HR Service Delivery (HRSD) solutions within the ServiceNow platform.
• Oversee the management and configuration of the ServiceNow HRSD module, including Case and Knowledge Management, Employee Service Center, and Lifecycle Events.
• Provide leadership for systems projects, challenging obsolete practices and eliminating non-value-added processes.
• Control project scope, resources, and quality within budget and schedule to meet objectives.
• Prepare and conduct project review meetings, including design reviews and management presentations.
• Collaborate with HR and IT stakeholders to gather and analyze business requirements, translating them into technical specifications.
• Lead the implementation of HRSD solutions, ensuring integration with other ServiceNow modules and external systems.
• Customize and configure the HRSD module to meet specific organizational needs, including developing custom applications and workflows.
• Establish and enforce best practices for the development and deployment of HRSD solutions, including governance and compliance standards.
• Provide training and support to HR and IT teams on HRSD solutions and create comprehensive documentation.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Human Resources, or a related field.
• 5+ years of experience with the ServiceNow platform, including at least 3 years focused on HRSD.
• Proven experience in architecting and implementing HRSD solutions within large organizations.
• Understanding of HR processes and how they can be optimized through technology.
• Proficiency in ServiceNow HRSD module, including Case and Knowledge Management, Employee Service Center, and Lifecycle Events.
• Strong knowledge of ServiceNow platform capabilities, including scripting, integrations, and custom applications.
• Excellent communication and stakeholder management skills.
• Ability to lead cross-functional teams and drive projects to completion.
• Strong analytical and problem-solving skills.

Nice-to-haves

• Advanced degree or relevant certifications.

Benefits

• 401(k)
• Health insurance
• Vision insurance