Epsilon - St. Petersburg, FL
posted 4 months ago
Epsilon is seeking a Retail Media focused System Business Analyst. In this role, you'll be focused on enhancing our internal 'order to cash' process from a systematic standpoint. You'll work with tools like Salesforce, Placements.io, FUSE Billing, Altair, Service Now, and other tools that fuel our processes. This role requires you to act in a partial system admin + business analyst mindset. It will require you to work with the more senior team to manage the daily requests related to these systems, evaluate tickets, and make changes within the systems, intake new system-related requests, understand the request, brainstorm solutions, create project plans, and be the driving force behind any changes or improvements. Further, you'll be one of the tool 'experts' and will be required to conduct continuous improvement and training sessions with existing and new team members. This is not a system developer role, but will require you to work alongside developers, engineers, and other technical roles to make some more detailed system changes. It will require you to make changes and work within the tool customizations and platform changes of the browser-based O2C systems noted above. The 'order to cash' process enables all cross-functional teams to maintain a seamless and efficient process from pre-sales campaign to final campaign launch, including activation and billing. In this role, you'll work on example tasks like: User Management, Data Sync Errors, Reporting, Opportunity Data Validation and Updates, Security, New Product Catalog creations, Data loads, Case review and actioning, Training, and more. This role requires that you have a passion for process and an analytical mindset, be someone who is always asking why and how to make things better. Data integrity and accuracy should be top of mind for you.