Fortinet - New York, NY
posted 6 months ago
We are looking for a Systems Engineer Enterprise to work closely with a Major Account Manager Enterprise in a defined territory. The Systems Engineer's main mission will be to support the sales organization in all technical matters regarding pre-sales, sales calls, and post-sales. This role is crucial in ensuring that our sales team is equipped with the necessary technical knowledge and support to effectively engage with customers and partners. The Systems Engineer will be responsible for qualifying sales leads from a technical standpoint, serving as the main technical resource during sales calls, and providing post-sales support to ensure customer satisfaction and successful implementation of our solutions. In the pre-sales phase, the Systems Engineer will assist in qualifying sales leads, ensuring that potential customers are a good fit for our solutions from a technical perspective. During sales calls, the Systems Engineer will educate customers and partners on various technical aspects, including features, specifications, functionality, and integration of our products. This requires a deep understanding of networking applications and solutions, as well as the ability to communicate complex technical information in an accessible manner. Post-sales, the Systems Engineer will act as the lead technical contact for identified accounts, addressing any technical issues that arise and collaborating closely with the technical support team and engineering to resolve these issues. Additionally, the Systems Engineer will provide training to customers after the sale to ensure they are fully equipped to utilize our solutions effectively. This role requires a proactive approach to customer engagement and a commitment to delivering exceptional technical support throughout the customer lifecycle.