Systems Engineer II - Technical Support

$75,200 - $120,000/Yr

Spectrum - Albany, NY

Full-time - Mid Level

Albany, NY

Telecommunications

About the position

The Systems Engineer II - Technical Support role is responsible for assisting in the design, development, and implementation of enterprise-wide Operations Support Systems (OSS) applications. This position involves application administration, participation in the full life-cycle of systems engineering activities, and supporting efforts to enhance the customer experience. The engineer will work closely with various teams to create detailed design documents, manage OSS applications, and provide on-call support for application issues.

Responsibilities

• Assist in the design, development, and implementation of OSS applications and their associated operating systems and databases.
• Participate in the full life-cycle of systems engineering activities for scalable solutions.
• Support efforts to simplify and enhance the customer experience.
• Contribute to design sessions with OSS Architects, Requirements Analysts, IT Operations, and OSS Systems Engineers.
• Review existing integration capabilities, data sources, and proposed solution designs for feasibility, cost, and functionality.
• Create detailed design documents and functional specifications for new applications/services and enhancements to existing systems/services.
• Create work effort estimates for assigned tasks and support prioritization and release management.
• Develop core code modules, unit test tools, and release notes for enhancements and bug fixes.
• Install, administer, configure, and maintain OSS applications including operating systems and related software.
• Provide 'on call' support to resolve OSS application issues after normal business hours.
• Document systems configurations and upgrades.
• Design and implement change control policies and disaster recovery plans.
• Monitor and assist in managing applications, device availability, network conditions, and system reliability and performance.

Requirements

• Bachelor's degree in Computer Science or related field, or equivalent experience.
• 3 years of application development experience in relevant areas.
• 2 years of network OSS application experience.
• 2 years of system administration experience.
• 2 years of database support and development experience.
• 2 years of experience in Enterprise Application Integration (EAI).

Nice-to-haves

• 5+ years of application development experience in relevant areas.
• 3+ years of network OSS application experience.
• 3+ years of system administration experience.
• 3+ years of database support and development experience.
• 3+ years of experience in Enterprise Application Integration (EAI).

Benefits

• Comprehensive benefits package that rewards employees for their contributions.
• Support for all aspects of employee well-being.
• Incentive-based compensation such as bonuses.