Systems Engineer III

First Citizens Bank - Raleigh, NC

Full-time

Raleigh, NC

Credit Intermediation and Related Activities

About the position

This position is responsible for planning and project management, complex problem resolution, and advanced production support for the Bank's systems infrastructure. The role involves providing expert guidance and mentorship on system technical support, maintenance, and enhancement, while leading the administration of software and hardware that supports customer sales and service applications. The individual will install, automate, and test infrastructures for continuous improvement, monitor overall systems performance, and address technical issues as they arise.

Responsibilities

• Leads technical support and service in the installation and testing of software, patches, and upgrades to system products.
• Resolves complex problems and failures that occur in assigned products and technical facilities.
• Responsible for administration, communication, and documentation throughout technical support activities.
• Designs, implements, and maintains processes related to daily backup, recovery, data security, and other disaster recovery functions.
• Coordinates testing with application support staff to determine function, results, stability, performance, and resource consumption.
• Verifies the successful implementation of software, patches, and upgrades.
• Performs a variety of planning and technical activities to ensure resource availability.
• Continuously monitors and improves systems, processes, and related technical infrastructure.
• Improves technical effectiveness by automating tasks and utilizing programming or scripting to perform support duties.
• Maintains a strong knowledge base through ongoing research and education.
• Communicates effective and clear technical information to associates, vendor support personnel, and internal clients.
• Manages special or advanced technical projects.
• Provides guidance, mentorship, and leadership to less experienced associates in the work group.

Requirements

• Bachelor's Degree and 6 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 10 years of experience in Systems engineer and systems programmer.
• Exposure to mainframe, desktop, Windows and UNIX system support.
• Exposure to Server Virtualization.
• Exposure to Configuration Management and automation (Puppet, Chef, Ansible, Terraform etc.).
• Mastery in Directory and Authentication services.
• Understanding of data warehouse architecture principles.
• Knowledge of BI or Enterprise Reporting Frameworks.
• Exposure to Business Continuity Processes.
• Working knowledge of scripting languages such as PowerShell, JavaScript, Python, SMP/E, Iebgenr, Iebcopy, etc.
• Understanding of data flow, network interfaces, and protocols such as systems network architecture (SNA), TCP/IP, DNS, and NetBEUI.
• Knowledge of relational database management system fundamentals and design principles, databases and applications tuning tools, and multi-platform programs such as DB2, SQL Server, and Oracle.
• Ability to be on call 24 hours a day, 7 days a week.

Nice-to-haves

• Preferred Education: Bachelor's Degree
• Preferred Area of Experience: Windows Server, Red Hat Linux, AIX, Mainframe
• License or Certification Type: Microsoft Preferred, VMware Preferred, Red Hat Preferred, DevSecOps Preferred, Mainframe Preferred

Benefits

• Comprehensive benefits program for full-time associates (20+ hours) with customized offerings designed to support families.