Systems Engineer, Infrastructure Operations

Safe Horizon - New York, NY

Full-time

New York, NY

Social Assistance

About the position

The Systems Engineer for Infrastructure Operations plays a critical role in managing and maintaining the organization's IT infrastructure, focusing on storage area networks, virtual computing environments, data storage technologies, and network security. This position requires a hands-on approach to ensure the availability of services and efficient operations, along with strong project management skills to adapt to a fast-paced environment. Excellent communication and customer service skills are essential for success in this role.

Responsibilities

• Administers systems and servers related to Safe Horizon's LAN and WAN, including email systems, accounts, print queue, workstation ID, IP assignments, and VOIP.
• Installs network software on various platforms to upgrade and maintain WAN/LAN and Telecommunication systems.
• Assists in overseeing the organization and operation of the Network Operations Center, ensuring availability of materials and monitoring temperature.
• Maintains network operations and software applications, including servers, operating systems, and routine maintenance programs.
• Maintains wireless network (WLAN).
• Manages project migrations for hardware/software systems.
• Prepares written materials to document activities and convey information.
• Researches trends and products for recommending procedures and purchases, providing technical assistance and support.
• Supports Technology Specialists and System Support Specialists in solving technical problems.
• Troubleshoots malfunctions of network hardware and software applications to resolve operational issues.

Requirements

• 5-8 years' experience with hardware and software installation and maintenance in a PC LAN/WAN environment.
• Extensive experience with SMTP, DNS, TCP/IP, ACLs, firewalls, routing, NAT, VPNs, and remote access technologies.
• Experience with configuring, maintaining, and supporting Cisco Call Manager, Unified Communication, and VoIP telephony.
• Certifications such as MCSE or on Cisco products preferred.
• Bachelor's Degree in Computer Science or related field or an equivalent combination of education and experience.

Nice-to-haves

• Experience with HP blade systems and HP Left hand SAN.
• Familiarity with Microsoft Active Directory, MS Exchange, VMWare, and SharePoint.

Benefits

• Potential assistance for remote work equipment and tools.