Systems Engineer, Named Enterprise

Fortinet - Knoxville, TN

Full-time

Knoxville, TN

Publishing Industries

About the position

The Systems Engineer, Named Enterprise at Fortinet is responsible for providing technical support to the sales organization, focusing on pre-sales, sales calls, and post-sales activities. This role involves working closely with a Named Account Manager to ensure customer satisfaction and technical excellence in a defined territory.

Responsibilities

• Assist in qualifying sales leads from a technical standpoint during pre-sales.
• Serve as the main technical resource on sales calls, educating customers and partners on features, specifications, and functionality.
• Address integration issues and provide solutions related to networking applications.
• Act as the lead technical contact for identified accounts post-sales, collaborating with the technical support team to resolve technical issues.
• Provide post-sales training and assistance to identified customers.

Requirements

• 5 - 8 years of experience in technical/pre-sales support as a sales or systems engineer.
• 5 - 7 years of experience in LAN/WAN/Internet services administration.
• Proven understanding of DNS, NFS, SMTP, HTTP, and TCP/IP.
• Knowledge of technologies such as Routing, Switching, VPN, LAN, WAN, Network Security, Intrusion Detection, and Anti Virus.
• Solid understanding of protocols including RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, and 3DES.
• Experience with encryption and authentication technologies is required.
• Exceptional presentation skills.

Nice-to-haves

• Graduate Degree favorable.