Systems Engineer, Named Enterprise

Fortinet - Knoxville, TN

Full-time

Knoxville, TN

Publishing Industries

About the position

The Systems Engineer, Named Enterprise will collaborate closely with a Named Account Manager to support the sales organization in all technical aspects related to pre-sales, sales calls, and post-sales activities. This role is crucial for ensuring that technical solutions meet customer needs and for providing ongoing support to identified accounts.

Responsibilities

• Assist in qualifying sales leads from a technical standpoint during pre-sales.
• Serve as the main technical resource on sales calls, educating customers and partners on features, specifications, functionality, and integration.
• Provide technical support for identified accounts post-sales, working closely with the technical support team and engineering to resolve issues.
• Conduct post-sales training for identified customers.

Requirements

• 5 - 8 years experience in technical/pre-sales support as a sales or systems engineer.
• 5 - 7 years experience in LAN/WAN/Internet services administration.
• Proven understanding of DNS and NFS, SMTP, HTTP, TCP/IP.
• Knowledge of Routing, Switching, VPN, LAN, WAN, Network Security, Intrusion Detection, and Anti Virus technologies.
• Solid understanding of RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES protocols.
• Experience with encryption and authentication technologies.
• Exceptional presentation skills.

Nice-to-haves

• Graduate Degree favorable.