Systems Engineer SLED

Fortinet - Minneapolis, MN

Full-time

Minneapolis, MN

Publishing Industries

About the position

The Systems Engineer SLED will collaborate closely with an Account Manager in a defined territory, focusing on supporting the sales organization in all technical aspects related to pre-sales, sales calls, and post-sales activities. This role is crucial for ensuring that customers receive comprehensive technical support and education throughout the sales process and beyond.

Responsibilities

• Assist in qualifying sales leads from a technical standpoint during pre-sales.
• Serve as the main technical resource on sales calls, addressing customer and partner inquiries regarding features, specifications, functionality, and integration.
• Provide technical support for identified accounts post-sales, working closely with the technical support team and engineering to resolve issues.
• Conduct post-sales training for identified customers.

Requirements

• 5 - 8 years experience in technical/pre-sales support as a sales or systems engineer.
• 5 - 7 years experience in LAN/WAN/Internet services administration.
• Strong understanding of DNS, NFS, SMTP, HTTP, TCP/IP.
• Knowledge of Routing, Switching, VPN, LAN, WAN, Network Security, Intrusion Detection, and Anti Virus technologies.
• Strong understanding of RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES protocols.
• Experience with encryption and authentication technologies.
• Strong presentation skills.

Nice-to-haves

• Graduate Degree favorable.