Systems Engineer- SME/Expert

Crimson Phoenix - Herndon, VA

Full-time - Mid Level

Herndon, VA

About the position

We are looking for Windows Systems Engineers to join our technology-based program supporting a key government customer in a fast-paced, challenging, and career-rewarding experience. The program delivers Enterprise Computing engineering services with modern technology solutions that function both on customer premises and via remote Cloud services. As a mission-focused Systems Engineer that solves problems on the program, you will be expected to recognize the issue(s), identify the facts, define additional data that would be helpful, make assumptions as necessary, determine alternative approaches, evaluate alternatives, make recommendations, alter assumptions and rework solutions, and reflect on lessons learned. The Windows Engineer will support multiple domains with a 1000+ users load on each network. Duties will include user account management, installation and configuration of servers and software, scripting, upgrade management, Tier 3 and Tier 4 O&M troubleshooting, user and file data management/migrations, and troubleshooting server network and system issues. The candidate must show the ability to identify complex problems, document, and clearly articulate options for resolution to the customer. This is a complex and widely heterogeneous IT environment requiring engineering solutions for physical and virtual environments, with a goal to responsibly virtualize systems that are compatible for cloud environment services. The successful candidate will need to be a proactive self-starter requiring minimal supervision who can monitor existing infrastructure, identify and coordinate implementation changes to address problems or engineering changes with little to no impact to the end users. The candidate will be responsible for managing the customer's patch deployment infrastructure across multiple domains as well as training both customer and contractor personnel in the process. The candidate will play a vital role in researching and engineering a new system to manage the distribution of updates and hotfixes across domains.

Responsibilities

• Support multiple domains with a 1000+ users load on each network.
• Manage user accounts and perform user account management tasks.
• Install and configure servers and software.
• Develop and maintain scripts for automation.
• Manage upgrades and perform Tier 3 and Tier 4 O&M troubleshooting.
• Handle user and file data management/migrations.
• Troubleshoot server network and system issues.
• Identify complex problems and document resolutions clearly for the customer.
• Monitor existing infrastructure and implement changes with minimal user impact.
• Manage the customer's patch deployment infrastructure across multiple domains.
• Train customer and contractor personnel in patch deployment processes.
• Research and engineer a new system for managing updates and hotfixes across domains.

Requirements

• Experience with Windows Systems Engineering in a complex IT environment.
• Proficiency in user account management and server configuration.
• Strong scripting skills for automation tasks.
• Experience with Tier 3 and Tier 4 troubleshooting.
• Ability to manage user and file data migrations effectively.
• Strong problem identification and resolution skills.
• Experience in systems integration, verification, and validation.
• Ability to translate customer requirements into hardware/software specifications.

Nice-to-haves

• Experience with cloud services and virtualization technologies.
• Familiarity with patch management tools and processes.
• Knowledge of security protocols and compliance requirements.
• Experience in training and mentoring personnel.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and training.
• Supportive work environment with a focus on career growth.