Systems Engineer

World Wide Technology - Baltimore, MD

Full-time - Mid Level

Baltimore, MD

5,001-10,000 employees

Wholesale Trade Agents and Brokers

About the position

The Systems Engineer position at World Wide Technology (WWT) focuses on providing engineering support within a customer's environment, specifically for the Government Services team. This role involves working with Azure Cloud environments, maintaining Windows and Linux servers, and ensuring the security and efficiency of IT systems. The position is based in Fort Meade, MD, and requires collaboration with a distributed technical team to deliver innovative IT solutions for federal and defense markets.

Responsibilities

• Perform best practice engineering support for an Azure Cloud environment consisting of Windows and Linux servers.
• Build, configure, patch and maintain Windows and Linux servers via IaC, Ansible Automation Platform, or other automation platforms.
• Integrate services, such as PrinterLogic, distributed file services, and Ansible Automation Platform into the virtualized environment.
• Perform application packaging, deployments, documentation, and release control utilizing Jira, GitLab, IaC, and Ansible Automation Platform.
• Provide advice, technical consultation, and guidance for Tier 3 / Tier 4 support by analyzing and resolving problems and evaluating alternative means of satisfying user requirements.
• Research, test, and deploy security patches and vulnerability remediation changes.
• Provide support for the implementation, troubleshooting and maintenance of complex IT systems.
• Perform automation tasks through scripting and testing.
• Provide follow-up reports (technical findings, feedback, and resolution steps) for root causes analysis and process improvement initiatives.
• Actively identify opportunities for improvement, including innovations aimed at improving the user experience, improving efficiencies, and lowering sustainment costs.
• Enforce security best practices and guidelines, leveraging knowledge of security policies, network security, and data security.

Requirements

• Bachelor's degree and 8-12 years of prior relevant experience or Master's degree with 6-10 years of prior relevant experience.
• Ability to obtain and maintain DoD Secret clearance prior to start date with Leidos (US Citizenship required).
• Experience building, configuring, patching and maintaining Windows and Linux servers.
• Experience planning and executing the integration of services and appliances into Azure or other secure IaaS environments.
• Thorough understanding and experience with Azure Cloud services.
• Knowledge of basic networking and network protocols (e.g., TCP/IP, routing, firewalls, SSH, VPNs).
• Hands-on experience reviewing and analyzing system logs and events to resolve issues.
• Experience developing and providing solutions to complex technical issues and problems that impact development, test and production environments.
• Experience implementing and maintaining Entra ID and/or Microsoft Active Directory environments.
• Experience documenting standard operating procedures or other documentation to assist operations teams or end users.
• Experience developing and deploying Infrastructure as Code (IaC), utilizing continuous integration / continuous deployment (CI/CD) tools, and leveraging automation platforms such as Ansible or Azure Functions.
• Understanding of Federal Government application, server, and network security requirements such as NIST, FedRAMP, and FISMA.
• Ability to work effectively within a distributed technical team, aided by strong written and verbal communication skills.
• Familiarity with the Atlassian suite, including Jira and Confluence.
• Ability to obtain IAT Level II (or higher) Certification such as Security + or CISSP within 60 days after start date of assignment.

Benefits

• Health, Dental, and Vision Care
• Onsite Health Centers
• Employee Assistance Program
• Wellness program
• Competitive pay
• Profit Sharing
• 401k Plan with Company Matching
• Life and Disability Insurance
• Tuition Reimbursement
• PTO & Holidays
• Parental Leave
• Sick Leave
• Military Leave
• Bereavement
• Nursing Mothers Benefits
• Voluntary Legal
• Pet Insurance
• Employee Discount Program