Systems Engineer

Kforce - Clearwater, FL

Full-time - Mid Level

Clearwater, FL

Administrative and Support Services

About the position

The Systems Engineer is responsible for managing and owning client portfolios by maintaining their networks and building strong relationships. This role involves providing IT support, managing internal systems, and ensuring the smooth operation of network infrastructures.

Responsibilities

• Provide IT Support relating to issues with internal systems and network infrastructures
• Provide support services for Microsoft related technologies: Windows Server, Exchange etc.
• Provide support services for virtualization technologies with VMware
• Provide technical services and support at the network level: WAN and LAN connectivity, routers, firewalls and stitching
• Provide support for disaster recovery solutions
• Provide remote access solution support: VPN, Terminal Services, etc.
• Document maintenance for all computer systems and network infrastructures
• Communicate with customers and internal team
• Inform all of incident progress and notify them of impending changes and agreed outages
• Maintain service awareness and understanding of all organization key IT services, support tools, and techniques used to provide services
• Maintain and monitor client networks
• Escalate service or project issues that cannot be completed within agreed service levels
• Document internal processes and procedures related to duties and responsibilities
• Assist with technical sales processes
• Enter time and expenses, work through a daily schedule, and enter all work as service or project tickets in CW
• Represent the company in a positive manner to customers and the community
• Mentor and assist Junior Engineers, as required
• All other duties as assigned

Requirements

• 3-5 years of experience in a System Administrator or comparable role
• Valid driver's license
• Professional IT Certifications preferred, but not required; Microsoft MCSA or MCSE, SonicWall CSSA, Cisco CCNA, or VMware VCP

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• 401(k)
• Life insurance
• Disability insurance
• Accidental Death and Dismemberment (ADD) insurance
• Paid time off for salaried personnel
• Paid sick leave for hourly employees on Service Contract Act projects