Systems Engineer

Nice Group Co., Ltd. - Atlanta, GA

Full-time - Entry Level

Remote - Atlanta, GA

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

As a Systems Engineer at NICE, you will be responsible for performing system administrative functions, including patch management, troubleshooting hardware, application and OS issues, and deploying customer environments using Windows Server and Linux in a highly secure service provider environment. This role requires a proactive approach to system management and support, ensuring optimal performance and security of systems.

Responsibilities

• Deploying Windows OS images on servers
• Performing routine system patching and general administration on Windows and Linux servers
• Providing Level 3 technical support for systems related issues
• Providing Level 1 technical support for security related issues
• Maintaining currency with an IT asset management system
• Developing and maintaining system documentation
• Participating in a 24 x 7 on-call rotation schedule

Requirements

• BS/BA in computer science or information systems
• 4+ years system administration experience in a Windows server environment
• Knowledge of scripting with Windows Power Shell or other current scripting languages
• Familiar with TCP/IP network fundamentals and common protocols such as FTP, SSH, SMTP, HTTP, HTTPS
• Experience with various systems management, monitoring, diagnostic, and troubleshooting tools
• Excellent technical problem solving skills combined with strong customer service attitude
• Good understanding of computer systems characteristics, features, and integration capabilities
• Certifications in vendor or industry technologies, e.g. Microsoft, Linux, etc.

Nice-to-haves

• Hands on experience working in a data center environment
• Experience in virtualization
• Experience working in a Security compliant environment (e.g. PCI/SOX/HiTrust/ISO)
• Familiarity with ITIL framework
• Familiarity with Systems Management software especially BigFix

Benefits

• Flexible work model with 2 days in the office and 3 days remote
• Opportunities for internal career growth
• Collaborative and creative work environment