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Goldman Sachs - Dallas, TX
posted 2 months ago
About the position
The Associate position in Systems Engineering at Goldman Sachs focuses on providing technical support for production applications within the Transaction Banking division. The role involves monitoring real-time transactional data, managing incidents, and collaborating with various stakeholders to ensure the smooth operation of payment-critical applications. The position requires a strong analytical mindset and the ability to communicate technical information effectively to non-technical users.
Responsibilities
- Provide application technical support in complex situations and coordinate with development teams for project work.
- Monitor real-time transactional data from payment-critical applications for exceptions.
- Provide incident management and problem management services for production-related incidents.
- Lead troubleshooting during production outages and communicate updates to management throughout the incident lifecycle.
- Collaborate cross-functionally with application development engineers, business users, product managers, and other stakeholders.
Requirements
- Bachelor's degree in computer science, engineering, or a related discipline, or equivalent work experience required.
- 4+ years of experience in Production Application Support.
- Strong analytical skills and attention to detail.
- Excellent verbal and written communication skills to convey technical information effectively to non-technical users.
- Experience in Tech SLA management and production-critical issues monitoring, escalation, and resolution.
- Willingness to work in a 24/7 rotational shift, including weekend on-call support as necessary.
- Experience with AWS & Terraform.
- Working knowledge of basic AWS services like IAM, EC2, ECS, RDS, MSK, and VPC.
- Working knowledge of programming languages such as Java or Python.
Nice-to-haves
- Experience with payments systems and understanding of various payment networks.
- Experience in Financial Services or Fintech.
- Experience with microservice architectures (SOA).
- Experience with Kafka, MongoDB, Hadoop, Cassandra.
- Experience with SQL databases (PostgreSQL/Oracle/Sybase).
- Experience with AWS/Azure.
Benefits
- Competitive benefits and wellness offerings for full-time and part-time employees working at least 20 hours per week.
