Systems Integration Administrator

About the position

Accredited Labs is a fast-growing company on an exciting journey of acquisition and expansion, and we are looking for a Systems Integration Administrator to join our team! As the Systems Integration Administrator, you will be responsible for day-to-day administration, optimization, and integration of our core business systems. In this role, you’ll maintain system stability, manage integrations, support end-users, and proactively identify process automation and optimization opportunities. You will work closely with our Director of Integration, IT, Operations, Finance, and Marketing teams and be the go-to resource for all system-related questions & escalations. This role is critical in enabling Accredited Labs to operate efficiently at scale and to deliver consistently high-quality service to our customers. Our growth strategy involves building a scalable, integrated technology ecosystem. As we unify systems across multiple business units—ranging from ERP (NetSuite), CRM (Salesforce), and calibration management (IndySoft) solutions to marketing automation (HubSpot)—we need a dedicated expert to ensure these systems are seamlessly integrated, optimally configured, maintained, and continuously improved to support our expanding operations.

Responsibilities

• Serve as the primary administrator for key business applications (NetSuite, IndySoft, Salesforce, HubSpot), managing user accounts, permissions, security settings, system updates, and data hygiene.
• Implement, monitor, and maintain integrations between platforms. Use APIs and integration tools to ensure seamless data flow, minimize errors, and reduce manual touchpoints.
• Provide Tier-2 support to internal teams, troubleshoot and resolve system issues, and develop training resources and documentation to improve user adoption and proficiency.
• Identify workflow inefficiencies and recommend/implement system enhancements, customizations, or automation to improve operational productivity.
• Ensure accurate, reliable data across platforms. Collaborate with stakeholders to create and maintain dashboards, reports, and KPIs that inform decision-making.
• Work with third-party consultants, integration partners, and software vendors to escalate complex issues and drive timely resolutions. Partner internally with the Director of Integration, Operations, Finance, and Quality teams to align technology solutions with business priorities.

Requirements

• 3-5+ years of experience in systems administration or a related role involving CRM, ERP, or workflow automation.
• Hands-on experience with Salesforce and NetSuite; familiarity with IndySoft, HubSpot, or similar platforms a plus.
• Working knowledge of APIs, ETL tools, or middleware solutions, and basic understanding of database concepts.
• Strong communication skills.
• Proven ability to translate technical issues into business language for non-technical stakeholders.
• High attention to detail, strong problem-solving capabilities, and a proactive mindset.
• Demonstrated ability to prioritize tasks, manage multiple projects simultaneously, and thrive in a fast-paced environment.

Nice-to-haves

• Bachelor’s degree in information systems, Computer Science, or related field preferred.
• Relevant certifications (e.g., Salesforce Administrator, NetSuite Administrator) a plus.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with matching
• Company Paid Life Insurance
• Paid Time Off
• Paid Holidays
• Company equipment needed for the job