systems operations analyst

$75,046 - $85,446/Yr

Randstad - Malvern, PA

Full-time - Mid Level

Malvern, PA

Administrative and Support Services

About the position

The Systems Operations Analyst plays a crucial role in supporting the retirement savings systems for millions of customers globally. This position involves providing production support for portfolio management and trading operations, ensuring that applications and databases function optimally. The analyst will monitor production systems, troubleshoot issues, and maintain documentation while collaborating with business partners to enhance system performance.

Responsibilities

• Provides intermediate support of applications and databases for software.
• Coordinates and executes technical procedures to resolve production issues after evaluation.
• Monitors production systems for alerts, outages, and system issues.
• Researches issues and performs root cause analysis to minimize risk.
• Implements solutions for issues and appropriate development initiatives.
• Ensures that support requests are resolved within the service level agreements.
• Communicates statuses and resolutions.
• Writes and updates production support documentation, policies, and procedures.
• Identifies opportunities for improvement and makes recommendations.
• Assists in implementing changes.
• Establishes and maintains robust working relationships with business partners.
• Participates in special projects and performs other duties as assigned.

Requirements

• Minimum 5 years of experience in a related field.
• Bachelor's degree in a relevant discipline.

Benefits

• Health insurance
• 401K contribution
• Incentive and recognition program