Systems Operations Analyst

Cma Cgm - Long Beach, CA

Full-time - Entry Level

Long Beach, CA

10,001+ employees

Support Activities for Transportation

About the position

The IT Support role at CEVA Logistics serves as the primary on-site IT point of contact for internal and external customers, sales, and quality teams. This position is crucial for maintaining and supporting IT operations, ensuring effective communication and problem resolution, and contributing to the overall efficiency of logistics applications. The role emphasizes continuous improvement and proactive service delivery in a dynamic work environment.

Responsibilities

• Serve as the primary, on-site IT point of contact with internal/external customers, sales, quality, and other teams.
• Provide 24x7 support for operations as needed.
• Assist with the analysis, definition, and documentation of specifications for new and existing applications.
• Maintain and configure CEVA computer systems, including PCs, printers, RF equipment, and data collection devices.
• Maintain IT training materials and work instructions, and train team members as required.
• Maintain a prioritized IT task list and coordinate with CEVA Corporate office for task resolution.
• Identify and escalate IT issues appropriately.
• Act as a Subject Matter Expert (SME) for CEVA applications.
• Log IT problems in the CEVA Help Desk system for tracking and analysis.
• Perform other operational duties as required.

Requirements

• Bachelor's degree preferred.
• 1+ years experience with Logistics applications (e.g., Transportation, Warehousing, Cross dock, sequencing).
• Knowledge of MS Project, Word, Excel, Visio, etc.
• Demonstrated successful problem-solving skills.
• Ability to multi-task and establish appropriate priorities.
• Excellent follow-up skills and a positive, professional attitude in stressful environments.
• Self-motivated with effective customer interface skills.
• Excellent verbal and written communication skills.

Nice-to-haves

• Computer Operations experience is a plus.

Benefits

• Competitive Paid Time Off
• 401(k) with company match
• Health insurance
• Employee benefits platform with discounts on gym memberships and various retail brands
• Pet insurance
• Company paid life insurance and accident insurance
• Short- and long-term disability coverage
• Employee assistance plan
• Tuition reimbursement program
• Flexible Paid Time Off programs including company paid holidays.