SYSTEMS PROJECT ANALYST - 77000561

$45,000 - $45,000/Yr

State of Florida - Tallahassee, FL

Full-time - Entry Level

Tallahassee, FL

Executive, Legislative, and Other General Government Support

About the position

The Systems Project Analyst at the Florida Fish and Wildlife Conservation Commission (FWC) plays a crucial role in managing and supporting the organization's IT infrastructure. This position is responsible for creating, deploying, and managing software packages, scripts, Compliance Policies, and Configuration Profiles using Microsoft Intune and Tanium. The analyst will oversee security updates for endpoint devices, ensuring compliance with antivirus and encryption standards. This includes troubleshooting issues in Intune and collaborating with Microsoft to resolve any technical problems that arise. The role requires a rapid response to potential security threats on endpoint devices, necessitating a proactive approach to IT security and compliance. In addition to technical responsibilities, the Systems Project Analyst will document new processes and procedures, assist users with Microsoft 365 applications through the Helpdesk Call Center, and maintain a training program for new technicians. The position also involves supporting FWC Commission Meetings, deploying laptops for the Law Enforcement Academy, and performing various IT duties as assigned. Critical thinking and problem-solving skills are essential, as the analyst will need to resolve unique issues and improve processes by building automated solutions where possible. The analyst will provide technical assistance to users, answering questions and resolving computer problems in person, via telephone, or remotely. They will test and monitor software, hardware, and peripheral equipment to evaluate their effectiveness and suitability for users. The role may also involve leading the planning, testing, and implementation of major projects under management supervision. The analyst will read technical manuals, confer with users, and conduct diagnostics to determine the nature of problems, working directly with hardware and software manufacturers to resolve significant issues.

Responsibilities

• Create, deploy, and manage software packages and scripts using Microsoft Intune and Tanium.
• Oversee security updates for endpoint devices and ensure compliance with antivirus and encryption standards.
• Troubleshoot problems in Intune and create tickets with Microsoft as needed.
• Provide rapid response to potential security threats on endpoint devices.
• Document new processes and procedures related to IT support.
• Assist users with Microsoft 365 applications via the Helpdesk Call Center.
• Maintain a training program for new technicians to qualify for administrative rights.
• Support FWC Commission Meetings and Law Enforcement Academy class laptop deployments.
• Test and monitor software, hardware, and peripheral equipment for effectiveness and adequacy.
• Lead the planning, testing, and implementation of major IT projects under supervision.

Requirements

• Experience in desktop support providing customer service and supporting Microsoft Windows and Office 365 products.
• Two years of work experience troubleshooting personal computer hardware and software.
• Knowledge of scripting is preferred.
• Knowledge of Windows 10 and 11 operating systems.
• Knowledge of Microsoft Office 365 suite of applications.
• Experience with Microsoft's Active Directory and user account management.
• Familiarity with antivirus software and security procedures.
• Ability to communicate effectively and establish working relationships with others.
• Ability to utilize problem-solving techniques and work independently.

Nice-to-haves

• Scripting knowledge preferred.