Systems Supervisor

About the position

The Information Systems Supervisor, reporting to the Director of Information Systems, is responsible for the daily operations, implementation, maintenance, and support of Hammer’s information/network systems across all departments as well as leading the development and implementation of Power Platform and APIs. This role is also the primary backup to the Director of Information Systems. This position supervises the Technical Support Specialist position. All employees are expected to center, model, and champion Hammer’s core values: Person-Centered, Relational, Opportunistic and Stewardship.

Responsibilities

• Responsible for providing effective computer services to all users; determining data processing requirements; knowledge of system capacity to determine project feasibility.
• Backup to Help Desk to resolve computer software and hardware problems for all employees.
• Consults with users to determine the source of specific error and recommend solution.
• Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
• Partners with the Director of Information Systems in planning, implementing, and supporting the organization's computer network.
• Monitors, tests, and troubleshoots network hardware and software problems.
• Recommends and schedules repairs to maintain network integrity.
• Evaluate the organization's technological use and needs and recommend improvements, such as hardware and software upgrades.
• Purchase the necessary equipment as needed.
• Manage backup, security, and user help systems.
• Test Backup systems.
• Monitor network and system logs.
• Assist in managing the operations budget for information systems.
• Maintain knowledge of industry advances in technology.
• Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
• Creates outline from business needs to develop applications.
• Leads, plans and implements system automation as needed for better efficiency.
• Leads in the Re-write and re-engineer custom legacy applications to Power Platform solutions.
• Leads with Change Management and Project Management in partnership with the Director of Information Systems on major technical infrastructure/data changes.
• Reviews, evaluates, implements, and maintains company databases.
• Acts as the Head Administer and Developer for Clinical and Financial functions within the organization’s Electronic Health Record.
• Leads in maintaining network security and stability across all systems including firewalls, LAN, and VPN’s.
• Partners with Director of Information Systems on security management and change management.
• Serve as a member of the Information Systems team.
• Lead, manage and supervise the Technical Support Specialist.
• Recommend and develop Information Systems processes and procedures.
• Actively participate in team building, fostering a work environment that reflects the organizations stated core values.
• Hire staff members as needed to ensure quality work reflective of Hammer’s mission, vision and values.
• Coach and develop staff members by monitoring employee productivity and providing constructive feedback.
• Facilitating conflict resolution among employees.
• Ensuring adherence to legal and organizational policies and procedures and undertaking disciplinary actions if the need arises.
• Completing annual performance evaluations.
• Maintain and approve direct report timesheets, Paid Time Off requests, and other personnel records.

Requirements

• Requires relevant education and experience to work independently.
• Work experience in a wide variety of information technology activities including, but not limited to, applications programming, network administration, database management, and user support.
• Comprehension of commonly used technological concepts, practices, and procedures.
• Working knowledge of APIs.
• Working knowledge of Windows Operating and Server systems (Cloud and on prem).
• Working knowledge of computer hardware components (A+ Training).
• High competence in developing and creating applications in Microsoft’s Power Platform suite.
• Working knowledge of Networking Systems and concepts (Network+ Training).
• Solid software experience and working knowledge of hardware and hardware configurations.
• Knowledge of HIPAA Security and HITECH Security rules and organizational compliance.
• Strong working knowledge of scripting and basic software development.
• Developed written and verbal communication skills.
• Proven ability to communicate effectively across a diverse workforce.
• Ability to work with a wide range of people with varied degrees of computer experience.
• Knowledge of commonly used software applications.
• Requires a valid driver’s license, access to a personal auto and driving record that meets Hammer’s insurance requirements.
• Able to work in an office environment that is sedentary in nature but may require standing, walking, and lifting up to 50lbs.
• Experience, ability, and commitment to working with individuals and teams that are mixed across lines of difference such as race, gender-identity, sexual orientation, religion, ability, age, class, and immigrant status.
• Must be willing and able to work flexible hours/days, including occasional evenings and weekends.

Benefits

• 401 (k)
• Paid Time Off
• Health Insurance (30 hours and above)
• Dental Insurance (30 hours and above)
• Vision Insurance (20 hours and above)
• Life Insurance
• Paid Training
• Tuition Reimbursement
• Disability Insurance
• Wellness Program
• Employee Assistance Program
• Parental Leave
• Referral Program
• Health Savings Account
• Flexible Savings Account
• Access to Employee Success Coach who assists employees within their first year of employment.