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First Bank - Strasburg, VA
posted 5 days ago
About the position
The Systems Support Analyst is responsible for the operation, coordination and regular reporting of the Information Technology Help Desk. This includes providing support of the core banking systems as well as basic networking, operating system and application level installation and support for all users and the associated computers and peripherals. Additionally, this position provides direct assistance in datacenter operations to deliver optimal results from server systems including networking, file management and connectivity along with data integrity, retention and recovery efforts. Successful candidate will assume independent responsibility for routine issue resolution and other duties as well as provide suggestions for improved processes.
Responsibilities
- Primary contact for the Help Desk; answering calls, emails and keeping complete and organized ticket records
- Resolve first level support issues efficiently and accurately, acquiring all details and symptoms of more complex issues for second level support
- Operate effectively in both high and low volume help desk conditions adhering to SLAs by independently prioritizing and organizing workload
- Installation and Deployment of PC and Server hardware, software and updates
- Installation of patches and fixes supplied by various vendors manually and through use of software tools
- Configure mobile devices according to policy & procedure and coordinate and deploy to employees
- Analyze the use of technology by the bank to insure compatibility with various systems and platforms
- Enforce proper procedures and encryption policies for all data that leaves the company systems
- Maintain historical records by documenting system software changes and revisions
- Prepare reference tools for users by writing and updating operating instructions
- Maintain staff confidence and protect operations by ensuring information is kept confidential and by controlling access to system
- Ensure operation of equipment by following manufacturer's instructions, troubleshooting malfunctions, calling for repairs, evaluating new equipment and techniques
- Attendance: Reporting to work on time and on scheduled day at your scheduled location
- Face-to-face interaction with co-workers and the ability to work in a team environment
Requirements
- Bachelor's Degree and/or equivalent knowledge in Technology related field
- Strong Windows 10 Computer Administration Skills
- 1+ year(s) experience in a Help Desk or support position
- Installing and configuring computers and laptops with Microsoft Operating Systems including Windows 10
- Administrating security and inventory information in multiple applications
- Setting up and configuring printers, scanners and other peripheral equipment
- Networking - specifically with DHCP, DNS, gateways, and wiring
- Attention to Detail is Critical
Nice-to-haves
- Related Technical Professional Certifications preferred
- LAN, WAN and internet security administration and procedures preferred
- AS/400 OS and systems experience preferred
- Bank operations preferred
- Bank branch operations knowledge preferred
Benefits
- Hourly pay
