GlaxoSmithKline - Durham, NC
posted about 2 months ago
Full-time - Senior
Durham, NC
Chemical Manufacturing
About the position
The Director, eCommerce Strategy and Operations will lead the eCommerce function within Market Access for GSK's U.S. Pharmaceutical and Vaccines businesses. This role is responsible for overseeing eCommerce ordering platforms, ensuring a customer-centric strategy for order-related and revenue cycle operations, and maintaining compliance with Sarbanes Oxley controls. The Director will manage day-to-day operations, foster a performance-based culture, and translate evolving customer needs into actionable eCommerce strategies.
Responsibilities
- Oversee GSKDirect.com, eCustomer Solutions (eCS), and Electronic Invoicing Platforms, ensuring system readiness and strategy implementation.
- Partner with various departments to implement eCommerce technologies that meet customer needs and drive growth while mitigating risk.
- Lead a team of five, establishing objectives and promoting a high-performance culture focused on development and engagement.
- Understand evolving customer and market dynamics to shape the Trade and Distribution eCommerce Strategy and formulate an eCommerce roadmap.
- Conduct data reporting, trending, and metrics analysis on eCommerce customer insights and opportunities for Senior Leadership.
- Lead eCommerce innovation at an enterprise level, creating digital capabilities to support organizational and customer needs.
- Manage the development of business requirements, user acceptance testing, and training for applications supporting Trade and Distribution Operations.
- Align resources, priorities, and processes to support changing business needs while minimizing defects through standard methodologies.
- Represent GSK at industry conferences and user groups to advocate for new and enhanced system functionality.
- Analyze market trends and consumer behavior to identify opportunities and monitor eCommerce performance metrics for continuous improvement.
Requirements
- BS/BA Degree
- 5+ years' experience in Market Access, Sales and Marketing, Finance/Technical in the Pharmaceutical/Healthcare industry.
- Minimum of 3 years of previous management experience leading a team.
Nice-to-haves
- MBA and/or advanced business degree or equivalent.
- E-Commerce experience within the Pharmaceutical/Healthcare Industry.
- Agile Project Management experience.
- Deep knowledge of analytical and database reporting tools.
- Demonstrated skills in coaching, developing, and leading people.
- Experience in vendor and project management.
- Experience with process improvement methodologies (ex. BPI, Lean, Six Sigma, etc.).
- Experience with risk management, Sarbanes Oxley requirements and managing high impact, compliance driven processes.
- Strong negotiation and influencing skills.
Benefits
- Comprehensive benefits program including health insurance, retirement plans, and wellness programs.
