T-Mobile Authorized Retailer - Store Manager - Full Time
The Revenue Optimization Companies - Jacksonville, NC
posted 4 days ago
About the position
Mobile Store Operators (MSO), a T-Mobile authorized dealer, is currently seeking Store Managers to join our best in class sales force. The Store Manager is responsible for managing a team of sales associates which includes setting and maintaining schedules, monitoring and coaching performance, recruiting and training proactively, recommending disciplinary action as required, managing inventory and assets, and professionally interacting with carrier partners. We strive to find candidates that will actively approach customers and engage them in conversation to identify their needs for wireless service, phones, and more. Everything from your workstation displays, apparel, and equipment is expected to look clean and professional. Our training provides employees with the tools to deliver exceptional service but first we need an outgoing and upbeat attitude to build on. As a store manager, you must recognize that exceeding sales goals is as important as building positive relationships between the team and their customers. The operations team will rely on you to provide reports on metrics such as number of customers and sales; as well as daily challenges and success.
Responsibilities
- Manage a team of sales associates
- Set and maintain schedules
- Monitor and coach performance
- Recruit and train proactively
- Recommend disciplinary action as required
- Manage inventory and assets
- Interact professionally with carrier partners
- Engage customers in conversation to identify their needs
- Ensure store displays and equipment are clean and professional
- Provide reports on metrics such as number of customers and sales
Requirements
- Must have a high school diploma or GED
- Experience in coaching, training, inventory control, and managing others
- Willingness to greet customers to boost sales
- Participate in continuous learning and training
- Ability to work retail hours, including days, nights, and weekends
- Ensure the store always looks its best
Benefits
- Medical, dental, and vision coverage
- 401(K)
- Paid time off programs
- Discount programs
