T-Mobile - Bilingual and Non-Bilingual - Retail Sales Representative - Alexandria, VA

United Wireless - Alexandria, VA

Part-time,Full-time - Entry Level

Alexandria, VA

51-100 employees

Telecommunications

About the position

The Retail Sales Representative at T-Mobile serves as a brand ambassador, engaging customers and providing exceptional service while promoting the latest technology and solutions. This role is designed for individuals who thrive in a fast-paced environment and are eager to build relationships with customers, ensuring they receive personalized service that meets their needs. The position involves continuous learning and skill development, preparing representatives for advancement within the company.

Responsibilities

• Build proficiency in serving and selling to customers while providing a world-class customer experience.
• Assist customers in their shopping journey, whether online, through Customer Care, or in-store.
• Provide hands-on demonstrations of the latest technology in-store.
• Engage in side-by-side selling to find personalized solutions for customers.
• Approach service and sales needs with composure, integrity, and compassion.
• Utilize digital tools in customer interactions and onboarding.
• Complete training on T-Mobile in-store experience and new skills.
• Seek out information between customer interactions to learn about innovations in wireless and technology.
• Own the customer experience and resolve issues to create a seamless environment.
• Support team initiatives and foster an inclusive environment.

Requirements

• At least 18 years of age
• Legally authorized to work in the United States
• Must have reliable transportation
• Full-time employees must have open availability with no schedule restrictions
• Availability to work a flexible schedule that includes weekends, evenings, and holidays
• High School Diploma / GED
• No prior work experience necessary

Nice-to-haves

• Passionate customer advocate
• Competitive drive and ability to succeed in a fast-paced sales environment
• Willingness to collaborate with peers and store leaders
• Effective at balancing customer needs and performance goals

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Long Term and Short Term Disability
• Paid Time Off