T-Mobile Neighborhood Retailer Sales Associate (Worcester)

$41,600 - $41,600/Yr

Gp Mobile - Worcester, MA

Part-time,Full-time - Entry Level

Worcester, MA

Telecommunications

About the position

The Retail Sales Representative (RSR) at GP Mobile, an Authorized T-Mobile Retailer, plays a crucial role in delivering exceptional customer experiences and driving sales. This position involves engaging with customers, understanding their needs, and providing tailored solutions in a fast-paced retail environment. RSRs are brand ambassadors who embody the T-Mobile spirit and are responsible for building relationships, educating customers about products and services, and contributing to a positive team culture.

Responsibilities

• Build proficiency in serving and selling to customers while providing a world-class customer experience.
• Help customers continue their shopping journey, whether online, through Customer Care, or in-store.
• Explore individual customer needs and provide hands-on demonstrations of technology.
• Engage in side-by-side selling to find personalized solutions for customers.
• Approach service and sales needs with composure, integrity, and compassion.
• Become skilled in using digital tools for customer interactions and onboarding.
• Complete training on T-Mobile in-store experience and new skills.
• Handle cash and store operations as needed.
• Establish relationships with T-Mobile employees across channels to enhance customer experience.
• Identify and hand off small business leads.

Requirements

• At least 18 years of age.
• Legally authorized to work in the United States.
• High School Diploma or GED.
• 6 months of customer service and/or sales experience, preferably in a retail environment.

Nice-to-haves

• Bilingual candidates are encouraged to apply.

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance