T-Mobile Neighborhood Retailer Sales Associate

Gp Mobile - Pharr, TX

Part-time,Full-time - Entry Level

Pharr, TX

Telecommunications

About the position

The Retail Sales Representative (RSR) at GP Mobile, an Authorized T-Mobile Retailer, plays a crucial role in delivering exceptional customer experiences and driving sales. This position involves engaging with customers, understanding their needs, and providing tailored solutions while representing the T-Mobile brand. The RSR is expected to thrive in a fast-paced environment, continuously learn about new technologies, and build strong relationships with customers and team members.

Responsibilities

• Build proficiency in serving and selling to customers while providing a world-class customer experience.
• Help customers continue their shopping journey, whether online, through Customer Care, or in-store.
• Explore individual customer needs and provide hands-on demonstrations of the latest technology.
• Engage in side-by-side selling to find personalized solutions for customers.
• Approach service and sales needs with composure, integrity, and compassion.
• Become skilled in using digital tools during customer interactions and onboarding.
• Complete training on T-Mobile in-store experience and new skills.
• Establish relationships with T-Mobile employees across channels to enhance customer experience.
• Identify and hand off small business leads.
• Support team initiatives and create an inclusive environment.

Requirements

• At least 18 years of age
• Legally authorized to work in the United States
• High School Diploma or GED
• 6 months of customer service and/or sales experience, preferably in a retail environment

Nice-to-haves

• Bilingual candidates are encouraged to apply

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Employee discounts
• Opportunities for advancement
• Paid training