T-Mobile Neighborhood Sales Associate - Unleash Your Potential -

Gp Mobile - Pembroke, NC

Part-time,Full-time - Entry Level

Pembroke, NC

Telecommunications

About the position

The Retail Sales Representative (RSR) at GP Mobile serves as a brand ambassador for T-Mobile, engaging customers in a fast-paced retail environment. This role focuses on building relationships, providing exceptional customer service, and demonstrating the latest technology products. RSRs are expected to complete training, develop sales skills, and contribute to a positive team atmosphere while achieving performance goals.

Responsibilities

• Build proficiency in serving and selling to customers while providing a world-class customer experience.
• Help customers continue their shopping journey, whether online, through Customer Care, or in-store.
• Explore individual customer needs and provide hands-on demonstrations of technology.
• Engage in side-by-side selling to find personalized solutions for customers.
• Approach service and sales needs with composure, integrity, and compassion.
• Become skilled in using digital tools during customer interactions and onboarding.
• Complete training on T-Mobile in-store experience and new skills.
• Handle cash and store operations as needed.
• Establish relationships with T-Mobile employees across channels to enhance customer experience.
• Identify and hand off small business leads and support team initiatives.

Requirements

• At least 18 years of age
• Legally authorized to work in the United States
• High School Diploma or GED
• 6 months of customer service and/or sales experience, preferably in a retail environment.

Nice-to-haves

• Bilingual candidates are encouraged to apply.

Benefits

• Bonus based on performance
• Competitive salary
• Dental insurance
• Donation matching
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources