iMobile - Gardner, MA
posted 4 days ago
About the position
Arch Telecom's Retail Associate Managers (RAM) work as part of a Retail Team to bring the T-Mobile brand to life. They live and breathe the T-Mobile brand and Arch Telecom's Core Values. Our RAMs are brand ambassadors, they create energy and excitement around our products and services. They thrive in a fast-paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where you will be expected to work with your team to build required skills as well as assist the Retail Store Manager in all operational duties.
Responsibilities
- Learn and build proficiency in customer service while providing a best in class customer experience and building loyalty.
- Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
- Explore individual needs and provide hands-on demonstrations of the latest technology in-store.
- Engage in side-by-side selling to find personalized solutions for customers.
- Guide customers through their purchasing experience with thoughtful questions and informative answers.
- Assist Retail Store Manager in daily operations and coaching.
- Become proficient in the use of digital tools designed to enhance interactions and onboarding.
- Demonstrate T-Mobile's coverage and services to customers.
- Complete training on T-Mobile in-store experience, new skills, and processes.
- Build relationships with T-Mobile employees across channels to enhance customer experience.
- Identify and handoff small business leads.
Requirements
- Be at least 18 years of age
- High school degree or GED
- Ability to stand for long periods of time
- Ability to lift objects weighing up to 25lbs
- Reliable transportation
- Full Time (40 hours)
Nice-to-haves
- Leadership skills
- Competitive drive and confidence in a fast-paced sales environment
- Willingness to lead the team and share best practices
- Effective operational, financial, and performance management skills
- Amazing communication skills
Benefits
- Employee Stock Ownership Program (ESOP)
- Competitive hourly pay
- Bonus earnings
- Automatic raises when reaching attainable milestones
- Exciting opportunities for career advancement
- A culture of care & excellence
- Health Benefits for Full Time Employees
