T-Mobile Retail Sales Associate ANNAPOLIS | Bay Ridge Rd.

T-Mobile US - Annapolis, MD

Full-time - Entry Level

Annapolis, MD

Telecommunications

About the position

The T-Mobile Retail Sales Associate at Arch Telecom is a full-time role focused on delivering exceptional customer service and promoting the T-Mobile brand. Associates are expected to engage with customers, understand their needs, and provide tailored solutions while building relationships and enhancing customer loyalty. This position serves as a stepping stone towards becoming a Mobile Expert, requiring continuous learning and skill development in a fast-paced retail environment.

Responsibilities

• Provide best-in-class customer service and build customer loyalty.
• Assist customers in their shopping journey, whether online or in-store.
• Demonstrate the latest technology and provide hands-on product demonstrations.
• Guide customers through their purchasing experience with thoughtful questions and informative answers.
• Become proficient in digital tools to enhance customer interactions.
• Collaborate with T-Mobile employees to resolve customer issues and improve the overall experience.
• Identify and hand off small business leads to appropriate channels.
• Participate in training to develop skills and knowledge of T-Mobile products and services.

Requirements

• Must be at least 18 years of age.
• High school diploma or GED required.
• 6 months of customer service and/or sales experience, preferably in a retail environment.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 lbs.
• Reliable transportation.

Nice-to-haves

• Strong desire to learn and master customer service skills.
• Competitive drive and confidence in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders.

Benefits

• Employee Stock Ownership Program (ESOP)
• Tuition reimbursement
• Competitive hourly pay
• Uncapped commission earnings
• Automatic raises upon reaching milestones
• Exciting opportunities for career advancement
• Health benefits for full-time employees
• Monthly sales incentive programs, contests, rewards, and more.