T-Mobile US - Dundalk, MD
posted 19 days ago
Part-time,Full-time - Entry Level
Dundalk, MD
251-500 employees
Telecommunications
About the position
The T-Mobile Retail Sales Associate at Arch Telecom is responsible for providing exceptional customer service and sales support in a high-volume flagship store. This role involves engaging with customers, mastering digital tools for enhanced interactions, and building relationships with both customers and T-Mobile employees. The position offers opportunities for career growth and advancement within a supportive and diverse work environment.
Responsibilities
- Learn and build proficiency in customer service and sales.
- Provide a best-in-class customer experience and build customer loyalty.
- Approach service and sales needs with patience, honesty, and empathy.
- Complete training on T-Mobile in-store experience and new skills.
- Build relationships with T-Mobile employees across channels.
- Engage with fellow Archers and the T-Mobile brand through social media and neighborhood events.
Requirements
- Be at least 18 years of age.
- High school degree or GED.
- 6 months of customer service and/or sales experience, preferably in a retail environment.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25lbs.
- Reliable transportation.
- Full Time (40 hours) or Part Time (20+ hours) availability.
Nice-to-haves
- Multi-lingual skills are a plus.
Benefits
- Employee Stock Ownership Program (ESOP) retirement plan.
- Competitive hourly pay with aggressive commission structure.
- Uncapped earning potential.
- Career growth and advancement opportunities.
- Health, Vision, and Dental Benefits for Full Time Employees.
- Discounted T-Mobile wireless plan.
- Monthly sales incentive programs, contests, rewards and more.
