T-Mobile Retail Sales Associate FLAGSHIP Location DUNDALK | Merritt Blvd. Spanish Speaking Preferred

iMobile - Dundalk, MD

Part-time,Full-time - Entry Level

Dundalk, MD

Telecommunications

About the position

As a T-Mobile Retail Sales Associate at our flagship location, you will be part of a top-tier company store in a high-volume and high-traffic area. We are a national T-Mobile Preferred Retailer with over 300 retail stores across the U.S., recognized for providing superior service and quality wireless products since 1993. Your role will involve learning and building proficiency in customer service while delivering a best-in-class customer experience and fostering customer loyalty. You will approach service and sales needs with patience, honesty, and empathy, and become proficient in using digital tools to enhance customer interactions. Additionally, you will complete training on the T-Mobile in-store experience, build relationships with T-Mobile employees across channels, and engage with fellow team members and the T-Mobile brand through social media and community events.

Responsibilities

• Learn and build proficiency in customer service.
• Provide a best-in-class customer experience and build customer loyalty.
• Approach service and sales needs with patience, honesty, and empathy.
• Become proficient in the use of digital tools designed to enhance interactions.
• Complete training on T-Mobile in-store experience, new skills, and processes.
• Build relationships with T-Mobile employees across channels.
• Engage with fellow 'Archers' and the T-Mobile brand through social media and neighborhood events.

Requirements

• Be at least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25lbs.
• Reliable transportation.
• 6 months of customer service and/or sales experience, preferably in a retail environment.

Nice-to-haves

• Multi-lingual skills are a plus.

Benefits

• Employee Stock Ownership Program (ESOP) retirement plan.
• Competitive hourly pay with aggressive commission structure.
• Uncapped earning potential.
• Career growth and advancement opportunities.
• A culture of care & excellence.
• Health, Vision, and Dental Benefits for Full Time Employees.
• Discounted T-Mobile wireless plan.
• Monthly sales incentive programs, contests, rewards and more.