T-Mobile Retail Sales Associate FLAGSHIP LOCATION LEHIGH VALLEY MALL

iMobile - Whitehall, PA

Part-time,Full-time - Entry Level

Whitehall, PA

Telecommunications

About the position

We're a national T-Mobile Preferred Retailer with 300+ retail stores across the U.S. Since '93, we've been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer's demand! Do you think you have what it takes to be an Archer? If so, keep reading! As a T-Mobile Associate or T-Mobile Expert, you will learn and build proficiency in customer service, while concurrently providing a best-in-class customer experience and building loyalty.

Responsibilities

• Approaching service and sales needs with patience, honesty, and empathy.
• Becoming proficient in the use of digital tools designed to enhance interactions and onboarding.
• Completing training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
• Building relationships with and partnering with T-Mobile employees across channels.
• Engaging with fellow 'Archers' and the T-Mobile brand through social media and neighborhood events.

Requirements

• Be at least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25lbs.
• Reliable transportation.
• 6 months of customer service and/or sales experience, retail environment preferred.
• Full Time (40 hours) or Part Time (20+ hours) availability.

Nice-to-haves

• A strong desire to learn and master the skills required of our teammates.
• Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing best practices.
• Effective at balancing customer experience and performance goals.
• Multi-lingual not required but a plus.

Benefits

• Employee Stock Ownership Program (ESOP) retirement plan.
• Competitive hourly pay with aggressive commission structure.
• Uncapped earning potential.
• Career growth and advancement.
• A culture of care & excellence.
• Health, Vision, and Dental Benefits for Full Time Employees.
• Discounted T-Mobile wireless plan.
• Monthly sales incentive programs, contests, rewards and more.