iMobile - Pomona, CA
posted 4 days ago
Part-time,Full-time - Entry Level
Pomona, CA
Telecommunications
About the position
We're a national T-Mobile Preferred Retailer with 300+ retail stores across the U.S. Since '93, we've been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer's demand! Do you think you have what it takes to be an Archer? If so, keep reading!
Responsibilities
- Learn and build proficiency in customer service while providing a best-in-class customer experience.
- Approach service and sales needs with patience, honesty, and empathy.
- Become proficient in the use of digital tools designed to enhance interactions and onboarding.
- Complete training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
- Build relationships and partner with T-Mobile employees across channels.
- Engage with fellow "Archers" and the T-Mobile brand through social media and neighborhood events.
Requirements
- Be at least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25lbs.
- Reliable transportation.
- 6 months of customer service and/or sales experience, retail environment preferred.
Nice-to-haves
- Multi-lingual not required but a plus.
Benefits
- Employee Stock Ownership Program (ESOP) retirement plan
- Competitive hourly pay with aggressive commission structure
- Uncapped earning potential
- Career growth and advancement
- A culture of care & excellence
- Health, Vision, and Dental Benefits for Full Time Employees
- Discounted T-Mobile wireless plan
- Monthly sales incentive programs, contests, rewards and more.
