iMobile - Media, PA
posted 4 days ago
About the position
Arch Telecoms Mobile Associates (MA) work as part of a Retail Team to bring the T-Mobile brand to life. They live and breathe the T-Mobile brand and Arch Telecoms Core Values. Our MAs are brand ambassadors, they create energy and excitement around our products and services. They thrive in a fast-paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. They continuously work to build expertise in uncovering our customers needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where you will be expected to work with your team to build required skills and expertise in preparation for a promotion to Mobile Expert upon training completion.
Responsibilities
- Learn and build proficiency in customer service while providing a best in class customer experience and building loyalty.
- Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
- Explore individual needs and provide hands-on demonstrations of the latest technology in-store.
- Engage in side-by-side selling to find personalized solutions for customers.
- Guide customers through their purchasing experience with thoughtful questions and informative answers.
- Become proficient in the use of digital tools designed to enhance interactions and onboarding.
- Demonstrate T-Mobile's coverage and services to customers.
- Complete training on T-Mobile in-store experience, new skills and processes, and knowledge of systems and resources.
- Build relationships with T-Mobile employees across channels to enhance customer experience and resolve issues.
- Identify and handoff small business leads.
- Develop strong peer relationships and be accountable for the company's success.
Requirements
- Strong desire to learn and master customer advocacy skills.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learning and sharing best practices.
- Effective at balancing customer experience and performance goals.
- 6 months of customer service and/or sales experience, preferably in a retail environment.
Benefits
- Employee Stock Ownership Program (ESOP)
- Tuition reimbursement
- Competitive hourly pay
- Uncapped commission earnings
- Automatic raises when reaching attainable milestones
- Exciting opportunities for career advancement
- A culture of care & excellence
- Health Benefits for Full Time Employees
- Monthly sales incentive programs, contests, rewards and more.
