United Wireless - Richmond, KY

posted 19 days ago

Part-time,Full-time - Entry Level
Richmond, KY
51-100 employees
Telecommunications

About the position

The Retail Sales Representative at T-Mobile is a vital member of the Retail Team, acting as a brand ambassador to enhance customer experiences and drive sales. This role focuses on building relationships with customers, understanding their needs, and providing tailored solutions through hands-on demonstrations of T-Mobile's products and services. The position is designed for individuals eager to learn and grow within the company, preparing them for advancement to Certified Sales Representative roles.

Responsibilities

  • Build proficiency in serving and selling to customers while providing a world-class customer experience.
  • Assist customers in their shopping journey, whether online, through Customer Care, or in-store.
  • Provide hands-on demonstrations of the latest technology in-store.
  • Engage in side-by-side selling to find personalized solutions for customers.
  • Approach service and sales needs with composure, integrity, and compassion.
  • Utilize digital tools in customer interactions and onboarding.
  • Complete training on T-Mobile in-store experience and new skills.
  • Seek out information between customer interactions to learn about innovations in wireless and technology.
  • Own the customer experience and resolve issues to create a seamless environment.
  • Support team initiatives and foster an inclusive environment.

Requirements

  • At least 18 years of age
  • Legally authorized to work in the United States
  • Reliable transportation
  • Open availability for full-time employees with no schedule restrictions
  • Flexible schedule availability including weekends, evenings, and holidays
  • High School Diploma or GED
  • No prior work experience necessary

Nice-to-haves

  • Passionate customer advocate
  • Competitive drive in a fast-paced sales environment
  • Willingness to collaborate with peers and store leaders
  • Effective balance of customer needs and performance goals

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Paid time off
  • Long-term and short-term disability
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