T-Mobile - Retail Sales Representative - Richmond, KY

United Wireless - Richmond, KY

Part-time,Full-time - Entry Level

Richmond, KY

51-100 employees

Telecommunications

About the position

The Retail Sales Representative at T-Mobile is a vital member of the Retail Team, acting as a brand ambassador to enhance customer experiences and drive sales. This role focuses on building relationships with customers, understanding their needs, and providing tailored solutions through hands-on demonstrations of T-Mobile's products and services. The position is designed for individuals eager to learn and grow within the company, preparing them for advancement to Certified Sales Representative roles.

Responsibilities

• Build proficiency in serving and selling to customers while providing a world-class customer experience.
• Assist customers in their shopping journey, whether online, through Customer Care, or in-store.
• Provide hands-on demonstrations of the latest technology in-store.
• Engage in side-by-side selling to find personalized solutions for customers.
• Approach service and sales needs with composure, integrity, and compassion.
• Utilize digital tools in customer interactions and onboarding.
• Complete training on T-Mobile in-store experience and new skills.
• Seek out information between customer interactions to learn about innovations in wireless and technology.
• Own the customer experience and resolve issues to create a seamless environment.
• Support team initiatives and foster an inclusive environment.

Requirements

• At least 18 years of age
• Legally authorized to work in the United States
• Reliable transportation
• Open availability for full-time employees with no schedule restrictions
• Flexible schedule availability including weekends, evenings, and holidays
• High School Diploma or GED
• No prior work experience necessary

Nice-to-haves

• Passionate customer advocate
• Competitive drive in a fast-paced sales environment
• Willingness to collaborate with peers and store leaders
• Effective balance of customer needs and performance goals

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Long-term and short-term disability