T-Mobile Retail Store and Operations Manager

$36,000 - $42,000/Yr

T-Mobile US - Westerville, OH

Full-time - Mid Level

Westerville, OH

Telecommunications

About the position

The Retail Store and Operations Manager at T-Mobile is responsible for leading and managing the sales team to deliver exceptional customer service and achieve sales goals. This role involves coaching, training, and motivating staff while ensuring the store operates efficiently and effectively. The manager will also be involved in recruiting and developing a successful sales team, as well as analyzing business needs and implementing improvement plans.

Responsibilities

• Coaching, leading, and training the sales team to provide excellent customer service.
• Holding one-on-one coaching sessions with staff to motivate and achieve business goals.
• Achieving sales and profit goals while analyzing business needs and identifying opportunities for improvement.
• Recruiting, hiring, and developing successful store sales teams.
• Marketing and advertising store activities to drive sales.

Requirements

• High school diploma or GED required.
• Two years of proven retail sales management experience.
• Two years of experience in recruiting, hiring, and developing sales teams.
• Ability to stand for long periods of time.
• Experience in customer service for at least one year.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
• Employee discount
• Flexible schedule