T-Mobile Retail Store Manager - Hollywood

$37,898 - $102,274/Yr

T-Mobile US - Portland, OR

Full-time - Entry Level

Portland, OR

Telecommunications

About the position

The Manager in Training (MIT) program at T-Mobile is a 90-day blended-learning initiative designed to prepare individuals for the role of Retail Store Manager. The program immerses participants in all aspects of managing a T-Mobile Premium Retail Store, including supervising daily operations, ensuring store performance, and developing the team. Successful completion of the program is required for promotion to a Retail Store Manager position.

Responsibilities

• Supervise day-to-day store activities and ensure overall store performance.
• Identify staffing needs and manage schedules.
• Develop operational action plans while mentoring and developing the team.
• Manage guest services, store operations, sales, profitability, merchandise, inventory, expense control, and human resources management.
• Train store associates in using store systems to support the Customer Experience, including the Point of Sale.
• Cultivate a positive environment that supports MobileOne's values.
• Coach Mobile Associates in building relationships with customers and understanding their needs.
• Maintain a clean and organized store environment at all times.
• Ensure visual merchandising is engaging and adheres to MobileOne/T-Mobile standards.
• Stay updated on T-Mobile technology and ensure associates are informed about new products and sales techniques.

Requirements

• One year previous management experience in retail, preferably in wireless.
• Ability to lead and coach to deliver financial results.
• Legal authorization to work in the United States.
• Pass a pre-employment background check.
• A high-school diploma or GED and be at least 18 years of age.
• Knowledge of T-Mobile products, services, policies, and systems is preferred.
• Basic Microsoft Office suite and G-suite abilities.
• Effective communication in both written and verbal formats.
• Ability to train others on the sales process and adapt to different learning styles.
• Ability to deliver both positive and constructive feedback.

Nice-to-haves

• Experience in retail management in the wireless industry.
• Familiarity with sales techniques and customer service best practices.

Benefits

• 401(k) Retirement Savings
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life and AD&D Insurance
• No Cost Mental Health Program
• Daily Pay
• Discounted T-Mobile Cellular Service