T&T- Cyber- D&R- Risk Controls

About the position

As a Manager in our Cyber Team, you'll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations. This role involves developing and implementing enterprise-wide PMO frameworks, leading Agile program management, managing project planning and execution, engaging stakeholders, and overseeing resource and financial management. You will also be responsible for business analysis, risk management, and reporting, ensuring that projects align with client expectations and organizational objectives.

Responsibilities

• Develop, implement, and refine enterprise-wide PMO frameworks, processes, and tools to support the Risk Management delivery lifecycle.
• Ensure adherence to project governance standards, enabling consistent quality and project success metrics.
• Act as a strategic advisor to senior leadership, offering insights into project portfolio health, risks, and opportunities.
• Lead and coach cross-functional teams in Agile methodologies, driving efficiency and promoting a culture of continuous improvement.
• Oversee the facilitation of Scrum ceremonies and ensure delivery of Agile artifacts with precision and quality.
• Establish and monitor Agile metrics to track team performance, velocity, and sprint progress.
• Manage end-to-end ServiceNow project portfolios, including scoping, resource planning, milestone tracking, and delivery.
• Develop robust project roadmaps that align with client expectations and organizational objectives.
• Use tools like JIRA, Confluence, and ServiceNow PPM to manage workflows, dependencies, and documentation.
• Act as the primary point of contact for clients, delivering regular updates and strategic insights into project progress and risks.
• Proactively resolve backlogs, escalate critical issues, and maintain transparency with all stakeholders.
• Curate decision libraries and project repositories to ensure traceability and alignment with project deliverables.
• Optimize resource allocation across projects, balancing workloads and ensuring alignment with priorities.
• Lead budget management activities, reconciling forecasts with actuals and reporting financial performance to key stakeholders.
• Collaborate with HR and finance teams to track billable hours, ensuring accuracy for invoicing and profitability tracking.
• Partner with business analysts to gather and document complex business requirements, identifying pain points and translating them into actionable plans.
• Oversee the creation of high-quality BRDs and SOWs aligned with project objectives.
• Identify and mitigate project risks proactively, ensuring minimal disruption to delivery timelines.
• Deliver executive-level dashboards and reports, providing actionable insights on project KPIs, risks, and dependencies.

Requirements

• 7/8+ years in Project/Program Management roles, with at least 3-5 years in Agile frameworks and tools like JIRA, Confluence.
• BFSI experience is a must.
• Bachelor's degree in computer science, Information Technology, or a related field preferred.
• PMP, SAFe Agilist, Scrum Master (CSM), or ServiceNow certifications are highly desirable.