TABLE GAMES FLOORPERSON

Golden Entertainment - Las Vegas, NV

Full-time - Mid Level

Las Vegas, NV

Accommodation

About the position

The Table Games Floorperson at Arizona Charlie's Decatur is responsible for supervising the casino pit during shifts, ensuring that all operations run smoothly and efficiently. This role involves overseeing dealers, assigning duties, and maintaining compliance with gaming regulations while providing exceptional guest service.

Responsibilities

• Supervises all casino operations including the supervision, counseling, and direction of all dealers on shift.
• Knows and complies with all departmental policies and service procedures and standards and gaming regulations as pertaining to table games operations.
• Anticipates guests' needs and acknowledges and responds promptly to any and all requests.
• Resolves guest complaints and ensures guest satisfaction.
• Assigns dealing stations and duties.
• Tracks guest play and monitors department inventory including cards, dice, etc.
• Ensures compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations.
• Advises manager of any personnel or operational issues including large pay-outs/buy-ins, variances and basic strategy deviation.
• Performs other duties as assigned.

Requirements

• High school diploma or equivalent.
• At least 21 years of age.
• One to three years of casino supervisory experience is required.
• Excellent verbal and written communication skills in the English language.
• Ability to communicate effectively one-on-one as well as in a group setting.
• Excellent problem solving skills with the ability to handle situations where only limited standardizations may exist.
• Ability to compute basic mathematical calculations (add, subtract, multiply and divide numbers).
• Ability to maintain confidentiality of guest and personnel information and pertinent hotel data.
• Knowledge of Table View, computer tracking systems, CMS and Microsoft Office is preferred.
• Knowledge of all aspects of casino gaming and Title 31.

Nice-to-haves

• Knowledge of Table View, computer tracking systems, CMS and Microsoft Office is preferred.