About the position
The Table Games Service Supervisor at Caesars Las Vegas is responsible for overseeing the operation of one or more table games during an assigned shift, with a strong focus on enhancing guest service and ensuring a positive gaming experience. This role involves monitoring employee performance, ensuring compliance with regulations and company policies, and engaging in service recovery when necessary. The supervisor plays a crucial role in motivating employees through positive recognition and corrective coaching, while also maintaining the integrity of the games and security of departmental assets. In this position, the supervisor will counsel, guide, and evaluate assigned personnel, ensuring they perform their duties effectively. This includes monitoring the performance of dealers and pit staff, making independent judgments regarding employee discipline and recognition, and participating in hiring and performance evaluation processes. The supervisor will also be responsible for making assignments based on the skills and temperament of the staff, preparing performance reviews, and alerting the Casino Manager to any safety concerns. The role requires a comprehensive understanding of all table games, house rules, and procedures, as well as the ability to handle disputes and ensure that guests receive the highest quality of service. The supervisor will interact with guests to promote Total Reward cards and ensure compliance with regulatory requirements. Additionally, the supervisor will champion guest service programs and set an example for service standards during their shift, while also attending mandatory meetings and addressing any issues that arise independently.
Responsibilities
- Supervises the operation of table games on an assigned shift.
- Monitors employee performance and ensures adherence to regulations and company policies.
- Issues or recommends discipline or recognition for employees as appropriate.
- Motivates employees through positive recognition and corrective coaching.
- Ensures game integrity and security of departmental assets.
- Counsels, guides, and instructs assigned personnel in their duties.
- Evaluates performance of dealers and pit staff to ensure compliance with regulations and policies.
- Participates in hiring, performance evaluation, and termination processes.
- Makes and changes assignments based on business needs and employee skills.
- Prepares and coordinates performance reviews for assigned personnel.
- Alerts Casino Manager to potential safety problems.
- Maintains key security and monitors unusual activities in the gaming area.
- Handles disputes between guests and table games employees and provides service recovery when necessary.
- Promotes and creates Total Reward cards for guests.
- Accurately maintains table game inventories and player win/losses.
- Champions guest service programs and sets an example of service standards.
Requirements
- High School diploma or GED required; college degree preferred.
- Two to five years of casino experience required, preferably in pit operations.
- Knowledge of multi-games is a plus.
- Knowledge of casino rules, regulations, and procedures pertinent to pit operations is preferred.
- Excellent leadership, customer relations, and communication skills are essential.
- Ability to read, write, speak, and understand English is required.
- Must be willing to work any day of the week and any shift.
- Ability to work as part of a team and get along with co-workers is necessary.
- Must present a well-groomed appearance.
Nice-to-haves
- Knowledge of multi-games is a plus.
- Experience in customer service roles is beneficial.
Benefits
- Health insurance coverage
- 401k retirement savings plan
- Paid time off
- Employee discounts
- Tuition reimbursement
- Professional development opportunities
