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Tablet Administrator Tech
$44,720 - $59,280/Yr
Ngen - Lanham, MD
posted about 2 months ago
Full-time - Entry Level
Lanham, MD
Professional, Scientific, and Technical Services
About the position
The Tablet Administrator (TA) position is a non-exempt role responsible for maintaining and providing technical support for inmate computer tablets at Maryland State Correctional Facilities. The TA will troubleshoot issues, manage day-to-day support functions, and ensure the proper functioning of tablets used by inmates. This role requires reliable transportation and the ability to pass a thorough background investigation and drug testing.
Responsibilities
- Remotely troubleshoot tablets and initiate trouble tickets for any issues as needed.
- Follow the direction of the Field Service Manager (FSM) to determine best practices for each situation.
- Occasionally visit worksites as directed by supervisor/FSM.
- Manage day-to-day support functions of inmate tablets, including maintenance and repairs.
- Facilitate the return of broken/damaged tablets when necessary.
- Work through trouble resolution protocols before recommending tablet replacements under RMA protocol.
- Work with the field service team to ensure all broken equipment is returned within allotted timeframes.
- Utilize trouble ticket database to maintain facility information and troubleshoot inmate system issues.
- Document work and repair notes daily, updating the ticketing system.
Requirements
- Must have a valid driver's license and reliable transportation.
- Basic knowledge of computer-based applications, specifically Microsoft Windows XP/OS, MS Explorer, Word, Excel, and MS Outlook Email.
- A year or more of repair-related experience with tablets or cell phones is a plus.
- Strong customer service and communication skills, both verbal and written.
- Ability to multi-task and interact with a diverse group of people.
- Strong problem-solving and critical thinking skills.
- Ability to work independently and as part of a team.
- Must be able to lift or move heavy equipment.
Nice-to-haves
- Bilingual (English/Spanish) is a plus.
- Experience working in a fast-paced environment with competing deadlines.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
