Take 5 Oil Change Assistant Shop Manager

Unclassified - Richmond, CA

Full-time - Entry Level

Richmond, CA

About the position

The Assistant Shop Manager (ASM) at Take 5 Oil Change is responsible for overseeing shop operations in the absence of the Shop Manager, ensuring customer satisfaction, and leading a team of technicians. This role involves both managerial and technical duties, including customer interactions, inventory management, and performing oil change services. The ASM plays a crucial role in maintaining a positive work environment and supporting the career development of team members.

Responsibilities

• Check in with customers before they leave the shop to ensure a great experience.
• Assume the responsibility and authority of the Shop Manager in their absence.
• Run the floor by ensuring each team member is in their designated position and that all vehicles are checked properly.
• Perform opening and closing procedures for the shop.
• Assist with counting and adjusting inventory levels.
• Place supply orders as needed.
• Ensure customer satisfaction by addressing complaints and handling claims.
• Onboard, train, and develop team members as a management responsibility.
• Act as a role model for other team members in the shop.
• Set goals and hold team members accountable for their performance.
• Assist with team member scheduling.
• Perform all technician duties including oil changes, fluid inspections, and customer service.

Requirements

• Must have a good understanding of oils and services offered by Take 5.
• Ability to maneuver in and out of a shallow 3' deep pit safely.
• Physical ability to walk, stand, bend, stoop, twist, and perform activities involving holding, grasping, pulling, and turning for extended periods.
• Ability to work in varying weather conditions, both hot and cold.
• Must be alert and aware of surroundings at all times.
• Ability to lift up to fifty (50) pounds.
• Must have reliable transportation.
• Effective communication skills, including reading and writing in English.

Nice-to-haves

• Experience in a customer service role.
• Background in automotive services or maintenance.

Benefits

• Career advancement opportunities with a clear path from Pit Tech to President.
• Community involvement and opportunities to meet new people.
• Training provided for all team members.